Job Duties:
Head of Operations
Responsibilities:
1. Operational Excellence & Customer Experience
- Process Definition: Define, document, and optimize end-to-end operational procedures for Customer Due Diligence (CDD/KYC), transaction monitoring, and customer service handling.
- Client Onboarding & Support: Partner in the planning, development, and system automation of client e-onboarding. Draft test cases, conduct UAT, and establish FAQs/standard scripts to maintain a premium customer service experience.
- CRM & Visibility: Assist in the implementation and monitoring of CRM solutions for corporate customers. Ensure the company has full visibility, data tracking, and control over payment processing performance.
2. AML Compliance & Transaction Monitoring (KYT)
- Compliance Framework: Develop, implement, and oversee the organization’s AML compliance program, ensuring strict adherence to local and international regulatory standards.
- Transaction Oversight & Reconciliation: Supervise transaction monitoring systems (KYT) and ensure daily transaction reconciliations are executed accurately, efficiently, and in line with internal and external requirements.
- Investigations & Reporting: Lead and conduct thorough Level 2 (L2) investigations into high-risk or suspicious activities. Ensure proper documentation and timely filing of Suspicious Activity Reports (SARs).
3. Strategy, Automation & Data Optimization
- System Automation: Drive automation projects to enhance e-onboarding and transaction monitoring capabilities, successfully reducing manual intervention while maintaining strict risk controls.
- Data Analytics: Utilize data analytics to continually assess, benchmark, and improve transaction monitoring systems and operational performance.
- Regulatory Horizon Scanning: Maintain an in-depth, up-to-date understanding of evolving financial regulations and crypto-specific legislation.
Requirements:
- Education: Bachelor’s degree in Finance, Business Administration, Compliance, or a related field.
- Experience: 10+ years of experience in operations, with a significant background in banking/FI/ Payment compliance and transaction monitoring roles.
- Regulatory Knowledge: Extensive knowledge of AML regulations, KYC requirements and compliance standards.
- Technical Proficiency: Strong experience with AML transaction monitoring systems and data analytics tools.
- Experience in fiat and digital asset operations
Skills:
- Excellent analytical and investigative skills with a strong attention to detail.
- Effective communication and interpersonal skills, capable of engaging with cross-functional teams at all levels.
- Proficient in report writing and presenting complex information clearly to stakeholders.
- Leadership: Proven leadership experience in managing teams and driving performance in a compliance setting.
- Adaptability: Ability to thrive in a fast-paced and dynamic regulatory environment.
- Mandarin and English is a must, Cantonese is a bonus
Culture and Benefits:
- Exciting and collaborative startup environment.
- Excellent company culture: give your best while having fun and grow as a person.
- A flat structure: your ideas get heard by the right people very quickly.
- Creating your own profile in the startup ecosystem.
- Casual dress code.
- Free coffee, tea, drinks and snacks daily.
- In-house gym facilities.
- Medical & Life insurance.
- Regular and fun company activities.
Data collected would be used for recruitment purposes only. Applicants who do not hear from us may consider their application unsuccessful and their data will be destroyed within 24 months of receipt
