Welcome Hostess (H/F)

About Us

In November 2020, in Côte d’Ivoire, and then in December 2023, in Senegal, we introduced a groundbreaking financial super app, offering a comprehensive suite of services that encompass online and offline payments, peer-to-peer transactions, fund transfers, as well as savings and budgeting tools.

As of today, we have empowered thousands of users to perform these financial activities seamlessly, and our rapid growth continues unabated. Our overarching objective is to forge the next generation of digital financial solutions in Francophone Africa, a region where fewer than 25% of the population currently has access to traditional banking services.

The financial landscape of this region is undergoing a profound transformation, with millions of individuals shifting from basic financial transactions (mobile money) to more sophisticated financial management. Djamo is uniquely positioned to emerge as the premier choice for meeting these evolving financial needs.

We are proud to have garnered support from world-renowned investors, including Y Combinator, Partech, Kima, and Norskeen, which underscores our potential and commitment to reshaping the financial services landscape in Africa.

To support the launch and growth of our activities in Djamo Entities, we are looking for a Welcome Hostess (H/F).

Your role

Djamo Finance is a digital-first financial institution that aims to make banking simple, accessible, and human. We combine innovative digital products with personalized in-person support to empower individuals and businesses to thrive financially.

As an In-Person Welcome Hostess, reporting to the Head of Customer Service (subject to changes), you will be the first face of Djamo Finance for customers visiting our physical locations. You will ensure a warm, professional, and informative welcome for all visitors while supporting them with product information, onboarding, basic technical troubleshooting, and personalized service recommendations. Your role is critical in creating a seamless bridge between our digital platforms and in-person experience.

Daily, the Welcome Hostess will have to/be responsible for:

Customer Welcome & Onboarding

• Greet all clients warmly and professionally upon arrival.
• Guide visitors through the check-in and queueing process.
• Assist new clients with account setup and mobile app onboarding.

Product Presentation & Support

• Present Djamo’s suite of digital banking products: personal banking, cards, business accounts, loans, and more.
• Educate customers on the features and benefits of each product.
• Provide live demonstrations of the mobile application and services.

Troubleshooting & Customer Assistance

• Assist clients in resolving basic technical or account-related issues on the spot.
• Answer questions regarding transactions, card usage, account functionalities, etc.
• Escalate complex issues to Customer Success officers as needed.

Sales & Customer Engagement

• Identify client needs and recommend suitable products or services (e.g., business accounts, savings, lending).
• Promote new features and campaigns in alignment with the marketing calendar.
• Gather and share customer feedback to improve service delivery.

Operational Support

• Maintain an organized, clean, and welcoming reception area.
• Keep client interaction logs and share daily activity summaries with the CS team.
• Ensure compliance with internal procedures and security protocols.

Your Profile

• Proven experience in customer-facing roles (banking, retail, hospitality, or tech support preferred).
• Excellent interpersonal and communication skills.
• Basic understanding of digital banking products and mobile applications.
• Ability to handle multiple clients with professionalism and empathy.
• Tech-savvy, quick to learn digital tools and banking platforms.
• Fluent in French (required); Local languages (dioula, baoulé, etc.) and English proficiency are an asset.

Your Personality

• Warm, enthusiastic, and service-oriented.
• Detail-oriented and proactive problem-solver.
• Team player with a passion for delivering an excellent customer experience.
• Willingness to learn and grow in a fast-paced fintech environment.

Working Conditions

• Full-time, on-site role.
• Business attire required.
• Saturday shifts may apply based on customer volume.

Why work at Djamo

• Balance between autonomy and collaboration, insight and intuition, work and life.
• Work in small, open, friendly teams to create beloved products and services.
• Ethical and stimulating environment.
• Contribute to the rapid expansion of a startup in French-speaking Africa.
• Positively impact millions by providing simple and fair banking.
• Collaborative, fun environment with strong team spirit and a culture of continuous employee development.

We will consider all applications on the same basis. Djamo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. You are not ticking every box or thinking you’ve got that unique set of skills we haven’t realized we need. Apply anyway; we’re always looking to add great people at every level.

Type of contract

CDD, transferable to a CDI under conditions.

Reporting to:

Customer Service

Locations

On-site – Djamo Finance Branch

Abidjan, Ivory Coast

Sector of activity

Mobile Financial Services