At PINTU, We are building the #1 crypto investment platform to focus on new investors in Indonesia and Southeast Asia. We know that 99% of new investors are underserved because existing solutions cater to the 1% who are pros and early adopters hence we built an app that helps them to learn, invest and sell cryptocurrencies in one click away.
We’re looking for Operations and Customer Success Staff to join our Operations Team, to support the day to day operations activities.
What You’ll Be Doing
In this role, you will:
- Build, manage, and grow a portfolio of VIP clients, including crypto whales, OTC traders, family offices, and high-volume institutional users.
- Act as the primary relationship point between the exchange and VIP clients, offering personalized support and account management.
- Monitor trading activity to identify opportunities for engagement, upsell, and issue resolution.
- Coordinate with internal teams to provide fast, accurate support and custom trading solutions (e.g., custom API setups, enhanced limits, product feedback).
- Host regular check-ins and market updates with clients, providing tailored insights, early access to new features, and curated opportunities.
- Help organize and attend exclusive events, meetups, and networking opportunities to strengthen relationships and attract new VIP clients.
- Assist in onboarding new whales and ensuring seamless account setup, KYC/AML compliance, and user experience optimization.
- Collect and relay client feedback to help improve product, services, and user experience.
Who We Are Looking For :
- Proven experience (3–5+ years) in client facing roles such as relationship management, sales, or business development in crypto, fintech, or traditional finance (especially working with HNWIs).
- Understanding of cryptocurrency & Web3 ecosystem is a plus
- Existing network of VIPs, crypto traders, or institutional investors is highly desirable.
- Exceptional interpersonal, communication and problem solving skills — both written and verbal.
- Strong analytical skills with an ability to interpret trading data and client behavior.
- Strong time management, multitasking and organization skills and able to handle multiple clients and responsibilities.
- Proactive, self-motivated, and able to thrive in a fast-paced, evolving environment.
- Fluent in English & Indonesian.
Preferred Qualifications
- Prior experience at a crypto exchange, prime broker, OTC desk, asset management firm, private banking/wealth management, security brokerages, or any other trade-fi related sectors.
- Understanding of regulatory environments and compliance best practices in crypto.
- Ability to travel occasionally for conferences and client meetings.
- Flexible hours : crypto is 24/7, as such candidate needs to be reachable all the time by key whale users for urgent inquiries.
Let’s Realise a Cryptocurrency Bank for Everyone!
We are building the #1 cryptocurrency bank for everyone to accelerate the transition to an open financial system
We have impacted many lives but there’s still plenty to do and we can’t do it alone. You can learn more about us
What is PINTU?
PINTU is a blockchain-based digital investment app that focuses on new investors. We have created a user-friendly app that helps new investors to learn, buy and invest cryptocurrency one click away.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.
Learn more about PINTU here.
