We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your Purpose
We are looking for a Tech Customer Support Specialist to join our team and take ownership of technical support across our products.
In this role, you will focus on solving complex technical issues, working closely with engineering and product teams, while also supporting onboarding and basic operational flows when needed.
You will sit at the intersection of clients, operations, onboarding, and engineering, ensuring issues are resolved quickly and that users can operate without friction.
Many issues happen in real-time and may directly impact transactions and revenue, requiring fast response, clear prioritization, and strong coordination across teams.
Beyond solving issues, you will help identify patterns, improve processes, and contribute to scaling our support operations.
Reports To
Business Operations Manager
Location
We are looking for candidates who can work during hours aligned with Mexico evening and overnight operations (approximately 9PM to 6AM Mexico City time, GMT-6). The full shift does not need to cover this entire window, but should overlap with a significant portion of it.
Who You Are
Nice to have
What You Will Do
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we’re looking for. If this role excites you but you don’t match every point in the description, we still want to hear from you.
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges
High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
Self-Management: We look for individuals who can independently manage their work, career, and professional development.
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
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