Who We Are:
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual’s freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
As a Risk Control Site Management Specialist under Risk Operations, you’re expected to oversee daily on-site team operations, ensure process compliance, and support supervisors in maintaining execution quality. You identify and respond to risk events in real time, coordinate with cross-functional teams for closed-loop resolution, and drive continuous optimization through data insights and SOP enhancement.
What You’ll Be Doing:
On-site Management & Team Support
- Responsible for the daily on-site management of the risk control team, including attendance, scheduling, work discipline, and maintaining office order
- Assist team leaders in supervising business execution quality to ensure the implementation of risk control strategies, operating standards, and processes
- Organize and coordinate on-site resources to ensure efficient team operations
Risk Monitoring & Incident Response
- Monitor account risk indicators and abnormal events, promptly identifying and reporting potential risks
- Participate in emergency handling and review of sudden risk incidents, summarizing improvements
- Coordinate communication with related departments such as Risk Management, Compliance, and Customer Service to ensure closed-loop problem resolution
Process Optimization & Data Support
- Collect and analyze on-site management and risk control business data to support process optimization and strategy adjustment
- Participate in developing and improving on-site management systems and standard operating procedures (SOPs)
- Assist in promoting system feature optimization and implementation of automated risk-control tools
Training & Team Building
- Regularly conduct case sharing and experience reviews to improve the team’s risk identification and response capability
- Assist in building a positive, compliant, and professional team culture
岗位职责:
现场管理与团队支持
- 负责风控团队日常现场管理工作，包括人员考勤、排班、工作纪律及办公秩序维护
- 协助团队负责人监督业务执行质量，确保风控策略、操作规范和流程的落实
- 组织并协调现场资源，保障团队高效运转
风险监控与事件响应
- 监控账户风险指标与异常事件，及时发现并上报潜在风险
- 参与突发风险事件的应急处理和复盘，总结改进措施
- 协调与风险管理、合规、客服等相关部门的沟通，确保问题闭环处理
流程优化与数据支持
- 收集并分析现场管理与风控业务数据，为流程优化与策略调整提供支持
- 参与制定和完善现场管理制度及标准作业流程（SOP）
- 协助推动系统功能优化与自动化风控工具落地
培训与团队建设
- 定期开展风控案例分享与经验总结，提升团队风险识别与应对能力
- 协助构建积极、合规、专业的团队文化
What We Look For in You:
Work Experience
- 1 to 3+ years of experience in risk management, risk control operations, account security, on-site management, or team management
- Experience in FinTech, payments, e-commerce, or banking is preferred
Professional Skills
- Knowledge of account risk control processes, anti-fraud mechanisms, risk warning, and emergency handling procedures
- Proficient in office software (Excel, PPT, etc.) with basic data analysis skills
- Strong logical thinking and problem analysis ability, capable of independently identifying and resolving on-site management issues
- Familiarity with SQL, Python, or data visualization tools (Power BI, Tableau) is a plus
Communication & Coordination
- Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts
- Excellent communication and cross-department collaboration abilities, able to work efficiently in multitasking environments
- Strong execution and sense of responsibility, able to handle work pressure
Overall Qualities
- Detail-oriented, rigorous, with strong risk and compliance awareness
- Good team spirit and service mindset
- Quick thinker with continuous improvement awareness and data-driven mindset
- Flexible and willing to work shifts based on business requirements
任职标准：
工作经验
- 具有1–3年及以上风险管理、风控运营、账户安全、现场管理或团队管理类相关工作经验
- 有互联网金融、支付、电商或银行业从业经历者优先
专业技能
- 了解账户风控流程、反欺诈机制、风险预警及应急处置流程
- 熟练使用办公软件（Excel、PPT等），具备基础的数据分析能力
- 具备较强的逻辑思维与问题分析能力，能独立发现并解决现场管理问题
- 熟悉SQL、Python或数据可视化工具（如Power BI、Tableau）者优先
沟通与协调能力
- 具备良好的沟通表达与跨部门协作能力，能在多任务环境下高效推进工作
- 具有较强的执行力与责任心，能承受一定工作压力
综合能力
- 工作细致、严谨，具备风险意识与合规意识
- 具备良好的团队合作精神与服务意识
- 思维敏捷，具备持续改进意识与数据驱动思维
- 根据业务需求，能够灵活排班并适应轮班工作
Benefits & Perks:
- Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly bonus)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
#LI-Onsite #LI-JC3
Notice: All official OKX vacancies are posted on this site. We are not affiliated with other third-party job boards except Linkedin.com, listings on other sites may be inaccurate or outdated. This is the only source of truth for applications.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX‘s Candidate Privacy Notice.
