About the Role:
Company Overview:
Coinflow is a trailblazing startup headquartered in Chicago, dedicated to revolutionizing payments. We offer our merchants global payment options with instant settlement and fraud guarantees. This potent mix enables the next generation of online merchants and marketplaces. Over the past year and a half, we’ve solidified our position as a leader in the digital payments ecosystem, driving innovation and delivering seamless payment solutions for the future of digital commerce. Join us to help shape the next generation of payments in a dynamic, collaborative, and fast-paced environment where your contributions have a direct impact.
We’re looking for a Solutions Engineer who thrives in the intersection of code, customer impact, and growth. In this role, you’ll take ownership once a customer is live—helping them troubleshoot complex issues, drive technical success, and uncover opportunities for deeper product adoption.
You must be comfortable speaking the language of developers, because that’s who you’ll work with day-to-day. You’ll help engineers debug issues, interpret API responses, and implement front-end or back-end adjustments. You’ll also act as a technical advisor—someone customers trust not just to fix problems, but to help them get more value from the product.
What You’ll Do:
Technical Troubleshooting & Support
- Triage and resolve live customer issues across both front-end (React) and backend/API integrations
- Write and read TypeScript code to troubleshoot UI and logic issues
- Guide customers through debugging with tools like Postman, browser dev tools, logs, and database queries
- Speak confidently and clearly with customer developers, answering technical questions and providing clear implementation guidance
Customer Optimization & Upselling
- Analyze transaction and account data to surface opportunities for improved performance
- Help implement technical changes that drive adoption of additional features or products
- Partner with Success and Sales to position upsell solutions in a technically credible way
Product Feedback & Process Improvement
- Collect and relay structured customer feedback to product and engineering teams
- Write internal documentation and reusable code samples to improve resolution speed and onboarding
- Collaborate with other engineers to improve tooling, processes, and cross-team workflows
Operate Autonomously in a Startup Environment
- Work independently and prioritize in a fast-paced, lightly structured environment
- Take initiative to solve ambiguous problems and propose scalable solutions
- Contribute to defining how we scale post-go-live support as our company grows
What We’re Looking For:
- 2–5 years in a technical customer-facing role (e.g. Solutions Engineer, Technical Support Engineer, Developer Advocate, or Integration Engineer)
- Hands-on experience with TypeScript and React—comfortable reading and writing code to support and guide customers
- Deep understanding of REST APIs, data movement, and integration workflows
- Comfortable running and writing basic SQL queries to troubleshoot issues
- Strong communicator who can clearly explain complex technical topics to both internal and external stakeholders
- Prior experience working with developers as customers—you know how to build trust through technical credibility
- Self-starter who has worked in a startup or fast-moving environment, and can thrive without a rigid playbook
- Bonus: Familiarity with payments, transactions, or fintech platforms
