Solutions Consultant – West Coast/Central

Company Description

SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters’ platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.

We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook.

At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together – because together, we will win. With competitive salaries, generous equity, and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive.

Job Description

The SmartRecruiters Solutions Consultant (SC) is the trusted advisor to our sales reps, prospects, and customers. The primary goal of the SC is to secure revenue by delivering solutions to help our customers do their best work. The Solution Consultant will work with our Mid-Market and Commercial Enterprise customers.

What you’ll deliver:

SCs will assist Sales to attain their revenue goals by ‘owning the technical win’ as part of the account team through:

• Architecting compelling solutions to address a customer’s key work management challenges, and present a desired future state and deliver a competitive advantage with measurable outcomes
• Leading and documenting discovery sessions to understand the client’s business objectives and desired outcomes
• Uncovering a customer’s desired outcomes, helping them understand the capabilities they need, and paying it off in the product
• Assisting the account team in the generation of business cases and value propositions that underpin the expected future success of SmartRecruiters deployment.
• Continuously leveraging internal learning and competitive intelligence
• Understanding industry verticals, department verticals, and challenges facing specific buyer personas within SmartRecruiters’ target market
• Developing a repertoire of client stories to convey the value of SmartRecruiters’ solution to the customer, enabling champions to tell stories on our behalf
• Ensuring general administration across our systems of record are timely and accurate
• Providing prompt and detailed handoffs to Customer Experience (CX) to deliver against the proposed solution
• Documenting observations from prospects and customers to influence future product capabilities
• As a Senior member of the team, coach and mentor other Solutions Consultants to aid in their development
• Leading by example with best practices and guide other team members through trialling new approaches and techniques

Qualifications

• Minimum of 5 years proven sales engineering experience, ideally with a SaaS Enterprise solution working with high-value customers.
• Solid understanding of prospect research, prospect needs discovery, outcome-based selling, and the ability to demonstrate value to prospects in order to drive company revenue and client satisfaction.
• Proven track record of successfully collaborating with various departments to inspire alignment and execution
• Strong customer-facing and relationship-building
• Excellent ability to break down technical jargon into easy to understand, plain language
• Engaging presentation and interpersonal communication skills
• Technically adept, experienced with web technologies
• Thrive on customer engagement, consultative sales, problem solving, customer education and support.

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. your information will be kept confidential according to EEO guidelines.