Skills Strategy Manager (Customer Success)

About the Role

This role is able to be hired in the following countries: US, Canada, UK, Spain, Netherlands, or Portugal

We are looking for a Senior Customer Success Manager to serve as the strategic advisor and primary point of contact for our enterprise clients.. This role combines skills strategy, AI enablement, and program leadership — helping organizations such as Accenture, Booz Allen Hamilton, Samsung, and the US Air Force accelerate their workforce transformation in the age of AI.

As the primary owner for customer value delivery, you will orchestrate end-to-end deployments — from onboarding to sustained adoption — while serving as the expert to clients on how to apply Workera’s skills intelligence and AI capabilities to achieve measurable business impact. You’ll advise on talent strategy, co-create custom assessments, and turn skills data into actionable insights that shape strategic decisions.

If you have a background in management consulting, industrial-organizational psychology, talent strategy, or human capital transformation — and you’re fluent in leveraging AI to drive outcomes — this role is for you.

What You’ll Do

Advisory & AI-Enabled Program Design

• Act as a Skills Strategist for enterprise (Fortune 500) customers, advising executives on workforce transformation, AI readiness, and skills-first talent models.
• Leverage AI capabilities within Workera to co-design custom skills assessments, learning pathways, and transformation programs that align to relevant business priorities (org-wide, AI & Data, or group specific – Sales, HR, Finance)
• Provide data-driven, AI-powered recommendations that connect skills insights to tangible business outcomes (e.g., productivity, agility, reskilling speed).

Deployment Leadership

• Own the full lifecycle of customer value delivery — implementation, launch, adoption, and renewal/expansion.
• Lead cross-functional internal (ex: Integrations, Support, Product, Marketing) and client teams to ensure on-time, high-impact deployments.
• Track and analyze deployment success through engagement, satisfaction, adoption, and outcome metrics — using data to inform interventions and program optimization.
• Drive sustained engagement through targeted interventions, change management strategies, and program optimization.

Executive Engagement & Growth

• Build and maintain trusted relationships with C-suite and senior program leaders.
• Deliver strategic updates and quarterly business reviews that inspire action and reinforce the value of Workera’s AI-powered platform — including transparent reporting on adoption, engagement, satisfaction, and ROI.
• Partner with Sales to identify expansion opportunities and position new capabilities.

Internal Leadership

• Serve as a customer advocate to influence product innovation and roadmap.
• Contribute to internal playbooks, best practices, and scalable delivery models.
• Mentor peers on consultative and AI-enabled success practices.

What You’ll Bring

• 6+ years in Management Consulting, Human Capital Transformation, or related advisory roles.
• Proven project management skills — coordinating cross-functional teams, managing complex projects, and driving structured execution that ensures customer value realization.
• Strong data-driven, communication skills with the ability to influence executives.
• Native or fluent English speaker.
• Growth mindset with a passion for continuous learning and experimenting with AI tools.
• Resilience, grit and adaptability – operate confidently through ambiguity and challenging customer situations.
• Ability to travel up to 30% of the time.

Preferred

• Background in I/O Psychology with client-facing experience
• Experience working in face-paced, high-growth environments.
• Experience in Strategic Customer Success, Account Management,
• Proven success managing large, complex enterprise accounts (ACV $100K+)
• Familiarity with workforce analytics, predictive modeling, or AI-driven decision support.