About Axis
We believe financial services should be more accessible, that’s why we started Axis. A fully interoperable mobile wallet which enables users to send and receive money from any mobile wallet in Egypt, pay their bills, buy anything online with a virtual Visa card, or scan any QR code to pay for anything in-person. Axis empowers small businesses with simplified digital payments to compete & grow. Our digital banking platform enables small businesses to seamlessly manage payments to employees and suppliers. Small businesses can now send salaries, reimbursements and instantly pay their suppliers on any mobile wallet in Egypt
Overview of the Role
Own user research across Axis products to ensure we build the right solutions for real user needs. Turn user insight into clear, actionable inputs that directly shape product strategy and day-to-day decisions in a regulated fintech environment.
You will bring the user voice into both product strategy and execution, help teams navigate ambiguity, and build a repeatable research practice that scales with the business. You will work closely with Product Managers, Designers, Data, and Engineering.
What you’ll be Doing
- Lead and execute user research across all Axis products.
- Translate user insight into clear, highly actionable inputs that directly influence product direction.
- Ensure research outputs directly inform decisions and prioritization.
- Define research goals aligned with clear product and business questions.
- Plan and execute qualitative and quantitative user research.
- Conduct user interviews, usability testing, field research, and surveys.
- Synthesize insights into practical recommendations teams can act on.
- Partner with Product Managers to support discovery, prioritization, and decision making.
- Support Designers with validation and usability insights throughout the design process.
- Ensure research is continuous, embedded, and proactive rather than one-off or reactive.
Requirements
- 2+ years of experience in user research or UX research.
- Strong hands-on experience with qualitative research methods.
- Proven ability to translate insights into concrete product actions.
- Experience working closely with product managers, designers and Engineers.
- Clear communication and storytelling skills.
- Comfortable working in fast-moving, ambiguous environments.
Preferred Qualifications
- Experience in fintech, payments, or other regulated products.
- Experience researching underserved or emerging market users.
- Familiarity with product analytics.
- Experience in continuous discovery and managing research operations.
Perks of working @ Axis
- Medical Insurance for You and your family.
- Life Insurance.
- Gym subscription.
- Flexibility with various types of paid time off (PTO) to support work-life balance.
- Very competitive leave policy including extended Maternity and Paternity leaves.
