Senior User Operations Manager(US Stock Trading）

About BIT：

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

Kickstart Your Journey at BIT:

At BIT, we come together as a dynamic team to tackle exciting challenges head-on, creating an environment bursting with openness, transparency, and inclusivity. Every graduate is a vital part of our mission, and your ideas will always be valued. We’re searching for passionate, intellectually curious, and entrepreneurial individuals ready to make a real impact in the crypto ecosystem and help create innovative products for the next billion users.

Make a Difference in the Future of Web3!

Gain Hands-On Experience with Cryptocurrencies!

Unlock Global Opportunities!

Mentorship and Networking with Industry Leaders!

Join a Fun, Vibrant, and Engaging Culture!

About The Role

About the Role

We are looking for a strategic and results-driven Growth & User Operations Manager to own end-to-end user growth across our brokerage/crypto business.

This role covers the full user lifecycle — from acquisition to activation, retention, and monetization. You will define growth strategies, break down targets, and work cross-functionally to drive measurable business impact.

What You’ll Do

• Own end-to-end growth strategy across the user lifecycle (Acquisition → Activation → Retention → Revenue)
• Drive user acquisition initiatives, including channels, partnerships, and campaign strategies
• Optimize conversion funnels (registration → onboarding → funding → first trade)
• Lead user lifecycle management, improving retention, engagement, and trading activity
• Design and execute growth programs, such as referral systems, incentives, and lifecycle campaigns
• Build and monitor key growth metrics (CAC, conversion rates, retention, LTV, etc.)
• Run experiments (A/B testing) and continuously iterate based on data insights
• Collaborate with Product, Marketing, BD, and Data teams to drive growth initiatives

What We’re Looking For

• 5–8+ years of experience in Growth, User Operations, or related roles
• Proven track record in driving both user acquisition and retention
• Experience in brokerage, fintech, or crypto trading platforms is highly preferred
• Strong understanding of growth frameworks (e.g. AARRR, funnel optimization)
• Data-driven mindset with solid analytical skills (SQL/BI tools is a plus)
• Ability to translate business goals into actionable growth plans
• Strong ownership and cross-functional collaboration skills