Senior Trade Desk Specialist

Job Description

Summary: Cboe Europe BV is actively seeking a highly motivated individual to fill the role of Senior Trade Desk Specialist. Individual must be extremely dependable and self-motivated with excellent communication skills and learning agility. Experience in technical support and customer service positions desired.

The role will typically cover the day time shift however covering both the early and late shift will be necessary periodically. The early shift commences at 7am the late finish ends at 18:30pm Amsterdam Time.

Cboe Europe prides itself on providing a high quality service to its clients. The role will need to have the right personal attributes of organization, efficiency, ability to deliver change as well as pro-activity, commitment to quality and the necessary customer services expertise.

Location: Amsterdam, Netherlands

Responsibilities

The Senior Trade Desk Specialist’s role is pivotal in providing senior-level support for trading, market data, and technology-related queries and issues. The role will support day to day associated tasks with operations, trade support and oversight over live Production trading systems. This includes handling inbound calls and email traffic for the Trade Desk, as well as monitoring all trading, reporting and market data systems proactively. The Senior Trade Desk Specialist will serve as an escalation and coordination point during Production critical incidents, and will oversee the full issue resolution lifecycle including communication to market participants and vendors. This person will be expected to contribute new ideas to improve operational efficiency, and may help lead on project based work.

Requirements

• Strong previous experience having supported Equities, Futures & Options required.
• Equivalent of Bachelor’s Degree.
• FIX protocol proficiency preferred.
• Experience of monitoring and support of production mission critical trading and market data systems preferred.
• Customer on-boarding experience preferred.
• Strong troubleshooting, problem-solving, and customer service skills.
• Linux experience preferred.
• SQL proficiency preferred.
• Bash or Python scripting experience preferred.
• Desire to increase securities market expertise and to become proficient with Cboe Technology.
• Ability to work well on an international team
• Excellent written and verbal communication skills.
• Ability to work well under pressure.

Benefits and Perks

We value the total wellbeing of our people – including financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement
• EAP – This service intends to help employees deal with personal problems that might adversely impact their work performance, health and well-being. This service includes short- term counselling and referral services for employees and their immediate family.
• Enhanced paid parental and adoption leave to support parents
• Cboe offers pensions contribution up to 7% of base salary.
• Corporate Membership which provides access to on-demand classes, livestream classes, in-person classes across different fitness genres. (taxable benefit)
• 25 days holiday per year per holiday year for full time employees, increasing with length of service at a rate of one extra day per completed years’ service, up to a maximum of 30 days.
• Hybrid work environment, where you choose where and how you work
• Discounted Employee Stock Purchase Plan
• Employee referral bonus program
• Complimentary lunch, snacks and drinks in any Cboe office
• Paid tuition assistance and education opportunities
• Generous charitable giving company match
• Volunteer opportunities to help you give back to your communities

More About Cboe Europe

We’re reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.

We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.

Learn more about life at Cboe on our website and LinkedIn.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our associates’ differences, including race, religion, sex, sexual orientation, gender identity, national origin, age and disability

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.