Role

Are you looking to make an impact? The work you will do directly impacts the adoption and optimization of the Splunk platform for some of our most important customers. We bring strategic technical guidance to the world to make people happier with our software, and just as importantly, we bring the world’s needs and wants back to Splunk to make our software better. We also have the chance to see firsthand the phenomenal ways customers use Splunk and adapt our software to include the things that are most impactful.

As a Senior Professional Service Consultant for Observability/IT Ops for our Professional Services team, you are passionate about customers and their journey to use Splunk to its fullest capabilities. You will help customers adopt and optimize their environment through consistent touch points and strategic guidance, ensuring our customers realize the quickest time to value, and maximum return on their investment. You will collaborate with the team and share your inputs as we create standard processes and procedures that enable us to deliver the highest level of service, drive scale and automate key functions. Additionally, you will tackle the resolution of our customer’s most challenging problems, including the ones they didn’t even know existed. Splunkers are self-motivated and have an insatiable thirst to learn innovative technologies and thrive in constantly evolving environments. Are you up for the challenge?

Responsibilities:

• Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.

• Lead all aspects of the adoption, optimization and integration of Splunk’s IT Ops & Observability solutions into the customers’ business architecture.

• High-quality technical guidance on Enterprise level architecture, configuration, and optimization work in complex environments for area of discipline including IT Ops with DevOps integration

• Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem

• Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations.

• Continual engagement and information sharing with CSM, RSM, SE, PS and other engaged parties

Exceptional execution of practice key performance indicators and contributions such as:

• Scaling through productivity

• Process creation and improvement

• Collateral creation and improvement

• Tool development and implementation

• Drive high CSAT score

• Drive product upsell and expansion

• Formal and Ad Hoc internal training sessions

• The sharing of knowledge across groups

Who We Are Looking For

Soft Skills:

• Ability to act as the trusted advisor and product specialist for assigned customers

• Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution

• Superior written and oral communication skills a must

• Listen objectively to others’ opinions and ideas applying active listening skills

• Strong customer facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction

• Highly developed, operational skills for troubleshooting, problem solving, and resolution

• Ability to balance competing priorities with customer demands

• Highly effective at organizing, planning and leading customers through complex change

Technical Requirements:

• 3+ years demonstrable experience administering and using Splunk ITSI

• Significant experience in technical consulting or big-data analytics

• Demonstrable understanding of common enterprise applications

• Statistical and analytical modeling is a plus

• Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools

• Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics