About OKX
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.
OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop improving our customer experience.
About the opportunity
The Senior Manager, Operational Excellence (OpEx) will think big about the Compliance Operation workflows and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, being compliant. The OpEx Specialist is mainly responsible for identifying areas of improvement within the Compliance Operation team and developing systematic approaches to streamline processes, enhance productivity and enhance product-using experiences.
At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one’s sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of Compliance processes, features, and services.
What You’ll be Doing:
- Lead a team of four Operational Excellence specialists, setting strategic direction, managing performance, and fostering a high-performing, collaborative team culture.
- Drive and oversee process improvement initiatives that enhance efficiency, accuracy, and scalability across compliance operations, including KYC, transaction monitoring, and sanctions controls.
- Design, implement, and optimize end-to-end workflows, leveraging automation and technology to reduce manual efforts and mitigate operational risks.
- Collaborate cross-functionally with Compliance, Risk, Product, Engineering, and other key stakeholders to identify operational pain points and deliver sustainable, compliant solutions.
- Establish and track performance KPIs for both processes and the OPEX team; use data-driven insights to guide continuous improvement strategies.
- Own the development, documentation, and governance of standard operating procedures (SOPs) and best practices to ensure consistency and regulatory compliance.
- Lead the evaluation and deployment of RegTech solutions, ensuring successful implementation, testing, and operational adoption across relevant compliance workflows.
- Champion a culture of continuous improvement and operational excellence, acting as a change agent to drive innovation and process transformation.
- Identify and assess operational risks, proactively working with stakeholders to strengthen internal controls and ensure audit readiness.
- Provide coaching and mentorship to team members, enabling their professional development and capability growth within the operational excellence function.
What We Look For In You
- Bachelor’s or Master’s degree in Business Administration, Engineering, Operations Management, or a related field.
- 5+ years of experience in compliance operations, process improvement, or operational risk within financial services or fintech; 2+ years in a leadership or team management role preferred.
- Proven expertise in process optimization, workflow automation, and continuous improvement using frameworks such as Lean, Six Sigma, or Agile.
- Demonstrated leadership skills, including team management, performance coaching, and stakeholder alignment across departments.
- Strong strategic thinking and problem-solving capabilities with the ability to navigate complexity and deliver practical solutions.
- Excellent interpersonal and influencing skills, with the ability to communicate effectively at all organizational levels and across functions.
- Familiarity with project management principles, and experience managing multiple initiatives simultaneously while maintaining focus on delivery and impact.
- Highly adaptable, proactive, and comfortable working in fast-paced and evolving environments.
- Excellent written and verbal communication skills, with a sharp attention to detail and documentation quality.
- Strong understanding of regulatory compliance frameworks (e.g., KYC, Transaction Monitoring, Sanctions) and how operational design impacts regulatory effectiveness.
