Senior Learning & Development Officer

How you’ll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

Do you enjoy working with people and supporting colleagues to develop? Then this could be the role for you. We are looking for a Senior Learning and Development Specialist to join our team in Senegal and support our global L&D activities.

In this role, you’ll;

• Create and deliver tailored learning solutions: Design and facilitate engaging learning programs focused on developing leadership, coaching, and performance management skills for Support Group Leads (GLs), Regional Leads (RLs) and other Wave leads. These programs will strengthen their ability to lead high-performing teams and deliver results.
• Organize and manage management development programs: Structure and maintain a comprehensive learning roadmap for mid-level leaders, hosted in our LMS, that evolves with the changing needs of our operations teams. Ensure programs remain accessible, relevant, and action-oriented.
• Ensure learning quality and consistency: Maintain high learning standards by aligning materials with Wave’s leadership principles, customer-centric culture, and operational excellence standards. Seek feedback from senior managers and stakeholders to continuously refine programs.
• Drive adoption of learning and coaching culture: Champion continuous learning by encouraging GLs and RLs to model learning behaviors, coach their teams effectively, and integrate development conversations into regular performance reviews.
• Collaborate with the People and Operations leadership teams: Partner closely with People Partners, Ops Enablement, and country leaders to align leadership development initiatives with business goals. Act as the bridge between the L&D team and operational leadership.
• Support new manager onboarding: Work with functional leaders to develop structured onboarding journeys for newly promoted GLs, RLs and other leads, ensuring they acquire the knowledge and leadership confidence needed to succeed within their first 90 days.
• Collect and analyze management learning data: Track participation, feedback, and effectiveness of leadership programs through the L&D dashboard. Use this data to inform future learning strategies and demonstrate the impact of management development initiatives.
• Manage training records and certifications: Ensure that learning progress, attendance, and certifications for managers are accurately recorded in our systems, maintaining visibility and compliance.
• Provide LMS administration and support: Partner with teams to ensure seamless access to leadership resources, mentorship materials, and performance support tools within our learning platform.
• Foster open communication and feedback loops: Create spaces for GLs and RLs to share experiences and feedback about their leadership challenges. Use these insights to improve training content and foster peer learning across teams.
• Embody and promote a leadership growth mindset: Serve as a role model for continuous learning, resilience, and adaptive leadership. Encourage curiosity, accountability, and cross-functional collaboration among mid-level leaders.

Key details

• Location: You’ll work from our office in Dakar and may travel to field locations.
• Work authorization in Senegal.
• Our salaries are competitive and calculated using a transparent formula.
• We pay 100% of your health care insurance premium cost for yourself and your dependents.
• We support working parents – we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 5 years of experience with 3+ years in the learning/training field, with a focus on management training.
• Previous experience using Moodle a Learning Management Software (LMS) to deliver and track training content, preferably in a customer context.
• Intermediate or advanced proficiency in Slack, Google Workspace, with the ability to utilize various Google tools to support learning initiatives.
• Excellent written and verbal communication skills, with the ability to tailor communication for the customer audience.
• Strong organizational skills, capable of effectively managing deadlines, multitasking, and prioritizing responsibilities in a fast-paced customer environment.
• Advanced computer skills with a keen aptitude for learning and utilizing multiple systems and technologies.
• Fluent in English and French, both written and spoken, to effectively train our bilingual customer support function.

You might be a good fit if you

• Have demonstrated resilience and problem-solving abilities to overcome challenges and find effective solutions.
• Are meticulous attention to detail, striving for excellence in all aspects of training administration and delivery.
• Are self-driven and proactive, taking ownership of projects, initiatives, and personal development goals.
• Are comfortable with proactive and frequent communication to ensure coordination and collaboration across teams.
• Are adaptive and flexible, able to quickly adjust priorities and adapt to changing needs and demands.
• Are willing to go above and beyond to ensure the success of learning programs and the growth of our customer team.