Senior HR Operations Executive

Who We Are

Founded in 2019, Matrixport is a global hub for cryptocurrency financial services. Valued at more than US$1 billion, the company, through its subsidiaries, holds regulatory licenses across major markets, including Singapore, Hong Kong, Switzerland, the United Kingdom, and the United States. Matrixport operates seven offices worldwide, manages more than US$7 billion in assets under management and custody, processes more than US$7 billion in monthly trading volume, and has paid out more than US$2 billion in interest to date. Its suite of digital asset financial solutions is designed to help clients maximize capital efficiency and achieve sustainable asset growth.

Through its local subsidiaries, Matrixport has received trust or company service provider and money lender licenses in Hong Kong, as well as a FINMA asset management license in Switzerland. The company operates as an appointed representative in the United Kingdom, is registered as a money services business in the United States, and is a member of Switzerland’s FINMA SRO-VFQ. In Singapore, its subsidiary Fly Wing holds a Major Payment Institution license from the Monetary Authority of Singapore. Matrixport has been named by CB Insights as one of the “50 Most Promising Blockchain Companies,” included in the Hurun “2024 Global Unicorn List,” and recognized as a fintech unicorn in Singapore in 2025.

For more information, visit www.matrixport.com

Why Join Us

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

Job Responsibilities

• Oversee daily HR operations, including onboarding, internal mobility, offboarding, visa applications, letter issuance, and reference checks.
• Ensure compliance with local labor laws and company policies, acting as the go-to expert for HR-related inquiries regarding local practices, HR policies, benefits, and procedures, providing timely and accurate information.
• Identify opportunities for process enhancements and implement best practices to drive efficiency within HR operations.
• Develop, review, and maintain HR policies and procedures to ensure alignment with organizational goals.
• Maintain accurate and up-to-date employee records and documentation within HR systems and databases.
• Generate reports and analyze HR metrics to support strategic decision-making and identify trends.
• Coordinate HR system migrations to ensure smooth transitions and data integrity throughout the process.
• Support HR vendor management by evaluating and liaising with external partners to ensure service delivery aligns with organizational needs. Collaborate with vendors for effective execution of HR initiatives.
• Mentor and check the work of junior HR staff, providing guidance and support on HR best practices and operational tasks.
• Take ownership on other HR related admin projects and events as assigned.

Job Requirements

• Tertiary education in Human Resources Management or business related disciplines;
• At least 3-5 years experience in HR Operations, preferably with prior experience in Crypto industry;
• Regional HR experience of China, Hong Kong & Singapore will be advantageous. Well versed with the Employment Ordinance and other related legislations;
• Strong communication skills with a flexible and approachable attitude;
• Strong problem solver with commitment to tackle problems with a positive and logical manner;
• Proactive, responsible, well-organized, and strong team player;
• Proficiency in Google Suites, MS Office applications including Excel and HR systems;
• Fluency in English and Mandarin is a must, due to the need to liaise with both English and Mandarin speaking stakeholders.
• Immediately available will be preferred.

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