About This Role

We are seeking an experienced Senior Community Manager to support the Community Lead in implementing strategy, mentor and train moderators, and drive strategic community initiatives that boost growth and business results while staying hands-on in daily engagement

Key Responsibilities

Moderation

• Review and approve significant moderation actions including major penalties and appeals

• Serve as escalation point for challenging community conflicts and policy violations

• Lead crisis management responses during community emergencies or sensitive situations

Quality Assurance & Process Improvement

• Monitor moderation quality and consistency across the team

• Support community analytics and reporting

Campaign Support & Community Growth

• Develop and execute scalable community programs for member acquisition, retention, and advocacy

• Assist in high-impact initiatives including ambassador programs, community events and partnerships

• Champion community feedback to product and leadership team

• Analyze community metrics and market trends to inform strategic decisions

Required Qualifications

Experience & Expertise

• 4 years experience in community management with advanced knowledge of community platforms (Discord, Telegram)

• Strong analytical abilities to identify patterns and trends in community behavior

• Proven track record of running successful online campaigns and community initiatives

• Native in English with with excellent communication skills