Senior Account Manager – SaaS (m/f/d)

At JOIN, we believe hiring should be easy, fast, and fair – for companies and candidates alike. That’s why we’re building intuitive, powerful recruiting software that helps businesses of all sizes find the right people effortlessly.

As a Senior / Principal Account Manager, you’ll play a critical role in shaping and growing long-term customer relationships. You won’t just manage accounts – you’ll act as a Trusted Advisor, Challenger, and Growth Partner, driving commercial impact and ensuring customers unlock the full value of JOIN.

What you’ll be doing

Your work directly impacts JOIN’s revenue growth and customer retention:

• Own a portfolio of ~150–300 SMB accounts with full commercial responsibility (retention & expansion)
• Lead commercial renewals including pricing, negotiation, and contract terms
• Identify churn and upsell signals proactively using CRM (Hubspot), usage data, and customer engagement insights
• Build and execute structured account growth plans for your portfolio
• Drive expansion through consultative up, and cross-selling conversations
• Run strategic check-ins and QBRs with stakeholders from recruiter level to C-suite
• Maintain a strong data-driven pipeline and forecast in HubSpot
• Collaborate closely with Sales, Marketing, and Product to improve customer outcomes and product adoption

Who you’ll work with

You’ll report to the Team Lead Account Management and work closely with Sales, Marketing, and Product. Externally, you will engage with key decision-makers across a diverse SMB customer base in the DACH region.

Your mission: maximise customer value, secure renewals, and systematically grow revenue across your portfolio.

What we’re looking for

We don’t believe in checklists – but if most of these apply to you, we’d love to chat:

✔ 5+ years experience in Account Management, Sales, or Customer Success with clear commercial ownership in B2B SaaS
✔ Proven track record owning renewals and expansion revenue (upsell, cross-sell, pricing & negotiation)
✔ Experience managing a high-volume SMB portfolio (150–300 accounts) with proactive prioritisation
✔ Strong data-driven mindset: confident using CRM (Hubspot), reports, and product signals to identify churn and growth opportunities
✔ Excellent communication and stakeholder management skills in German and English
✔ Structured, proactive, and independent working style with strong ownership mentality
✔ Comfortable working in a fast-paced, high-change, startup environment with monthly contracts and recurring commercial conversations

Bonus points:

• Experience in HR Tech / Recruitment SaaS
• Experience with HubSpot or similar CRM tools
• Fluency in French

Our Values

❤️ People First – We put humans at the heart of hiring.

🚀 Own It – We take initiative and solve problems independently.

🛠 Work Smarter – Efficiency beats effort.

💡 Be Bold – Challenge the status quo and push boundaries.

At JOIN, we thrive in a fast-moving, collaborative environment, and we are looking for recruiters who do too. That means:

• We love collaborating in the office sharing knowledge with all colleagues, and we do understand the flexibility of working from home when needed
• We adapt quickly and embrace change in a growth-oriented startup environment
• We continuously challenge ourselves and each other to improve

This role might not be ideal if:

• You prefer a highly structured environment.
• You want a fully remote position.
• You prefer minimal change and a slower pace.
• You’re not excited about ownership and growth.

What’s in it for you?

🖥 Apple hardware – The best tools for the job (MacBook).

🏆 Team events – Brunches, sports activities, and quarterly gatherings in Berlin.

🌍 Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy.

🏦 Competitive salary – Tailored to align with your experience level.

🏠 Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation.

What to expect from the hiring process

We respect your time and keep things transparent:

1️⃣ Intro call (~30 min) – Let’s see if we’re a good match.

2️⃣ Role-fit interview (~30 min) – Deep dive into your experience.

3️⃣ Case study (~60 min) – Show us how you think.

4️⃣ Meet the leadership team (~60 min) – Final alignment conversation.

You’ll always know where you stand — no black holes, no ghosting.

You’ll always know where you stand—no black holes, no ghosting.

We welcome applications from individuals of all ages, abilities, genders, religions and diverse backgrounds. If you need assistance during the hiring process or in the workplace, let us know!

Don’t meet every requirement? No problem! We’re always open to exceptional candidates and value diversity in all forms.

📩 Apply now – We’d love to connect with you!