Salesforce Administrator

About Jiko

In an era of financial uncertainty, safeguarding corporate cash is more critical than ever. Jiko is designed for unmatched safety, liquidity, and simplicity — combining the innovation of a technology platform with the security of a regulated bank. By reinventing the traditional deposit model, Jiko offers Jiko Pockets—a seamless solution that combines the transactional ease of a bank account with fully automated investments in U.S. Treasury bills. Now, with JikoNet, institutions can securely move funds 24/7 across industries while keeping assets continuously invested and protected. Finance leaders can access Jiko Pockets and JikoNet through Jiko’s online dashboard, secure APIs, and integrations with leading Treasury Management partners.

Position Overview

As we scale our operations, we’re looking for a detail-oriented and business-savvy individual with Sales Operations understanding to take full ownership of Salesforce administration, support key Sales Operations tasks and support the Sales Team. This role is central to ensuring that our CRM remains aligned with evolving business needs, while also maintaining related tools, integrations and reporting infrastructure.

You will be the sole administrator of our Salesforce environment and will act as the main point of contact for all CRM-related requests across the organization. You’ll ensure the system supports our sales and marketing workflows, maintain data quality, configure automation and collaborate with internal stakeholders to improve processes. You’ll also manage related systems and integrations, maintain operational reports and help onboard new users.

What you will be doing

Salesforce Administration

• Configure and maintain Salesforce objects, fields, validation rules, page layouts and record types
• Manage user access, roles, profiles, permission sets, and sharing rules
• Build and maintain workflows, approval processes and automation using Flow Builder
• Create and maintain reports, dashboards and list views tailored to different user needs
• Perform regular data clean-up, imports, exports and deduplication
• Document and evolve naming conventions and org structure
• Handle sandbox refreshes, change sets and deployment coordination

Tools & Integrations

• Configure and maintain integrations between Salesforce and third-party platforms
• Use middleware tools such as Make or Zapier to orchestrate data flows
• Troubleshoot integration issues and coordinate fixes with relevant teams
  
  

Operations & Reporting

• Maintain Excel and/or Google Sheets-based trackers and reports
• Support recurring analytics and KPI tracking
• Help design and implement simple but effective business processes
• Prioritize incoming requests and resolve issues efficiently
  
  

Internal Enablement

• Train new users on Salesforce and related tools
• Serve as first point of contact for technical questions and small feature requests
• Document processes and best practices for internal use

What experience you should have

Experience & Background

• Minimum 3 years of hands-on Salesforce administration experience

• Salesforce Administrator certification required (Sales Cloud Consultant, Platform App Builder, or other certifications are a plus)
• Experience supporting Sales Operations in a SaaS environment
• Familiarity with GTM tools (prospecting, marketing automation, CPQ, etc.)
• Comfort working independently in a small, fast-moving team
  
  

Technical Skills

• Strong knowledge of Flow Builder , Process Builder and Workflow Rules
• Ability to build and maintain reports and dashboards
• Solid understanding of Salesforce security model (roles, profiles, permission sets, sharing rules)
• Experience managing integrations via middleware platforms (Make , Zapier , etc.)
• Proficiency in Excel or Google Sheets
  
  

Soft Skills

• High autonomy and initiative
• Pragmatic problem solver with attention to detail
• Excellent communication and stakeholder management
• Business-minded with a clear understanding of revenue operations
• Ability to juggle multiple priorities and stay organized

What we offer

• Opportunity to grow within a high-potential startup
• A collaborative, international and mission-driven team
• Modern tech stack and agile ways of working
• Comprehensive health benefits including medical, dental & vision, and parental leave
• 401k benefits with employer matching contribution
• Jiko has a hybrid schedule (2 days in the office).
• Compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs.

Additional Information

Jiko is working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Jiko is a proud equal-opportunity employer. We work hard to evaluate all employees and job applicants consistently and fairly. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.