Sales Support Specialist

About Matrixport:

Founded in 2019, Matrixport is a global hub for cryptocurrency financial services. Valued at more than US$1 billion, the company, through its subsidiaries, holds regulatory licenses across major markets, including Singapore, Hong Kong, Switzerland, the United Kingdom, and the United States. Matrixport operates seven offices worldwide, manages more than US$7 billion in assets under management and custody, processes more than US$7 billion in monthly trading volume, and has paid out more than US$2 billion in interest to date. Its suite of digital asset financial solutions is designed to help clients maximize capital efficiency and achieve sustainable asset growth.

Through its local subsidiaries, Matrixport has received trust or company service provider and money lender licenses in Hong Kong, as well as a FINMA asset management license in Switzerland. The company operates as an appointed representative in the United Kingdom, is registered as a money services business in the United States, and is a member of Switzerland’s FINMA SRO-VFQ. In Singapore, its subsidiary Fly Wing holds a Major Payment Institution license from the Monetary Authority of Singapore. Matrixport has been named by CB Insights as one of the “50 Most Promising Blockchain Companies,” included in the Hurun “2024 Global Unicorn List,” and recognized as a fintech unicorn in Singapore in 2025.

For more information, visit www.matrixport.com

Why Join Us:

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

Job Responsibilities:

• Provide troubleshooting assistance for existing institutional client orders, account statuses, and relevant problems.
• Timely replying to inquiries from existing institutional clients through telephone, e-mail, and other working applications.
• Review pending orders and specific institutional clients’ requests to ensure excellent customer service and customer satisfaction.
• Manage sales tracking tools & report on important information, and keep a record of sales trends.
• Skillfully using the background management system to deal with matters related to contracts, invoices, and so on.
• Stay up-to-date with new product and feature launches and ensure the sales team is on board.
• Ensure smooth and effective communication with all stakeholders.
• Assisting in improving departmental rules and regulations operation processes and specifications, and promoting working implementation.

Job Requirements:

• Bachelor’s degree or above from a reputable university.
• Fluent in written and spoken English and Chinese.
• At least 1-3 years of proven customer-facing experience or experience as a customer service representative in the Fintech/Financial services industry.
• Passion for cryptocurrency and blockchain industry.
• Fast learning ability and vigorous learning enthusiasm for new things, strong pressure resistance.
• Strong communication skills, enjoy helping people and being patient with customers;
• Ability to work in a fast-paced environment, where you will need to multi-task and handle high volumes of requests, all while creating a five-star client experience.
• Having team spirit could apply to a variety of tasks, and can cooperate well with the team to complete tasks.
• Willing to work on a 24×7 shift basis including weekends, public holidays, and night shifts.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Policy. <https://www.matrixport.com/privacy-candidate>