ThousandEyes is seeking a highly motivated EMEA Sales Operations Team Lead to join our team and support our expanding sales organization. You will be the sales operations point of contact for our EMEA sales team while also providing support for the rest of ThousandEyes’ global sales organization. You will also combine quantitative precision and business insight to identify business trends and opportunities, design optimal workflows, and introduce innovative capabilities to the business. As part of this, you will partner with members of ThousandEyes’ sales, marketing, finance, legal and analytics teams. This position requires an individual who is team-oriented, excited to play a key role in growing ThousandEyes’ presence in EMEA, and driven to produce high-quality results.

What You’ll Do

• Serve as the Sales Operations team lead for EMEA, acting as the primary point of contact for EMEA sales leaders and teams, and leading a small team of Sales Operations Managers and Analysts.

• Design, implement, and optimize go-to-market (GTM) strategies and revenue enablement levers for the EMEA region, ensuring alignment with global company goals across sales, marketing, channel, services, and customer success.

• Proactively identify business trends, process gaps, and improvement opportunities using quantitative analysis and business insight; drive remediation and improvement initiatives through data, tools, and cross-functional collaboration.

• Monitor, analyze, and enhance the accuracy and distribution of sales reports and intelligence, recommending revisions or developing new tools as needed.

• Generate regular and ad-hoc metrics for EMEA leadership to report on business drivers and regional performance; make actionable recommendations based on data trends.

• Be responsible for and ensure the delivery of training to EMEA sales, sales management, and sales support staff, partnering closely with global teams as needed.

• Provide ground support for the EMEA sales team, including processing day-to-day operational requests (e.g., customer-facing quotes, approval requests, deal support).

• Collaborate with other regional and global sales operations teams to ensure process alignment and share best practices.

• Lead and execute projects that improve sales productivity, efficiency, and data integrity in Salesforce.com and related sales tools.

• Work with Global Deal Desk & Revenue Accounting teams to localize workflows and drive operational excellence in EMEA.

• Support ad-hoc reporting and operational initiatives as required.

Requirements

• 5+ years of experience in Sales Operations, Sales, business management, or a similar analytical role, preferably within SaaS or technology sectors.

• 2+ years of experience leading and mentoring a small team, with a validated ability to coach, develop, and inspire team members.

• At least 2–3 years of direct experience with Salesforce and Salesforce CPQ (Steelbrick), including reporting and dashboard creation. Salesforce Admin experience is a plus.

• Strong quantitative skills with the ability to analyze large data sets and translate findings into actionable business strategies; advanced Excel skills (pivot tables, charts) are required.

• Experience planning and leading strategic and operational projects, with a focus on process improvement and driving results.

• Deep familiarity with SaaS business metrics, key revenue generation indicators, and sales processes.

• Exceptional attention to detail, organization, and multitasking abilities in a deadline-driven environment.

• Team-oriented, adaptable, and proactive with a positive demeanor and the ability to thrive in a constantly evolving environment.

• Self-motivated and able to work independently, as well as collaboratively across global and regional teams.

• Proven record to build and maintain strong relationships based on trust and results.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.