Meet the team
You’ll become part of Cisco’s high-performing Customer Experience (CX) Renewals organization, partnering closely with Renewal Managers, Account Teams, Customer Success Managers, Software Specialists, and our global Partner ecosystem. Together, you’ll focus on strengthening long-term customer relationships while driving retention and sustainable growth across your assigned territory.

Your Impact
As a Networking Renewals Specialist, you will be a key driver of timely, accurate, and successful renewals across Cisco’s Networking and Cloud & AI Infrastructure (CAI) software portfolio. This includes solutions such as Catalyst, SD-WAN, Meraki, ACI, Intersight, and Nexus Dashboard. You’ll own the end-to-end renewal process – from proactive customer engagement and solution alignment to quoting, negotiation, and deal closure—while collaborating with Sales, Customer Success, Partners, and Operations to improve value, reduce risk, and protect recurring revenue.

Minimum Qualifications

• Validated experience working with Smart Accounts, quoting tools, and Salesforce
• Demonstrated ability to uncover upsell and cross-sell opportunities while proactively reducing churn
• Good communication skills with the ability to influence and handle stakeholders across multiple functions
• Self-motivated, results-driven mindset with a clear passion for customer success and business growth

Preferred Qualifications

• 6+ years of experience in renewals, customer success, or technology sales, ideally within a software-focused environment
• Good understanding of Cisco technologies such as Catalyst and Meraki licensing, SD-WAN, ACI, Intersight, or comparable enterprise networking platforms

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.