Protocol Specialist

About the opportunity

We are seeking an Associate Protocol Specialist to help support and grow our staking business division. Candidates should have a deep curiosity about the potential of blockchain, but do not need to be an expert on the subject – we are looking for someone who is curiously-minded and has recently left the

This is a full-time remote first position. Figment has over 100 employees, speaking 7 native languages, and are located across North America, Europe, and Southeast Asia. Preference for location is Western Hemisphere due to the client-facing nature of role (between PST and EST time zones).

The protocol expertise you will develop supports our internal teams, including dev-ops, sales, and marketing. As a fast-growing startup company, it’s critical that you are comfortable working in a (relatively) unstructured environment, dealing with uncertainty, minimal direction, and working across a range of projects and functional areas between departments.

How you will make an impact

• Develop a surface level understanding of all supported protocols (enough to be dangerous) and an in-depth knowledge of a select few protocols (e.g. Polkadot / NEAR / etc)
• Maintain protocol information and awareness of current and upcoming events, including: tracking upgrades, governance proposals, and various communication channels to ensure our customers and internal teams have timely updates on all critical protocol changes.
• Help lead internal and external knowledge-share discussions surrounding developments on supported protocols and how they relate to Figment’s work as a staking provider.
• Publish guides, introductions, updates, and original analysis to support Figment’s content marketing strategy and the needs of our institutional clients, retail customers, and protocol communities.
• Occasionally identify strategic business, investment, and technology opportunities through engaging with protocol teams, as well as conducting independent research and analysis.
• Provide support to sales and customer success functions as an escalation path for knowledge not covered by internal knowledge sources.

What you bring to the team

• CS degree or equivalent domain experience desired.
  • Possessing 1-4 years in a similar research role is preferred, but not required.
• Attention to detail along with strong written and verbal communication skills. Presentation skills and ability to lead video calls.
• Personable and comfortable communicating with others across teams and platforms on a regular basis – high EQ.
• Demonstrable academic excellence (in any discipline, though Math, Computer Science, Economics, or Game Theory would be highly preferred), and high energy, interest, and desire to learn and conviction about blockchain technology and cryptocurrency.
• Previous experience in crypto/blockchain is a bonus, or alternatively, being highly crypto curious and ready to dive head-first into the space.
• Organized with an emphasis on documentation and note-taking.
• Published articles, blogs, content on relevant subject matter, or a demonstrable desire to do so.

Technologies we use

JIRA, Notion, Excel, Blockchain Explorers

Teams you’ll collaborate with most often

In addition to collaborating with other Protocol team members, this role will collaborate most often with our DevOps and SDE teams.

Why you might be excited about us

At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team:

• 100% remote-first environment. Our flagship office is in Toronto, Canada. We also have additional co-working spaces in New York, London, and Singapore. That means if you want to do your things in the office (if you’re near one), at home, or a bit of both, it’s up to you.
• 4 weeks of PTO that kick in day one, with an additional 1 week of flex days.
• Extended company-paid health benefits that kick in day one.
• Best in class parental leave and flexible arrangements.
• A home office stipend to create a space that you enjoy working in.
• Monthly Wifi reimbursement.
• A yearly Learning & Development budget.
• 401K (US) or RRSP match (Canada).
• Stock Options in the company.
• A competitive bonus (based on company performance) that is distributed bi-annually – we believe that the company’s success should be shared with our employees often
  • For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment
• Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!

Other reasons you may love working at Figment

• We are a team of under 200 members, which allows for an impactful contribution from day one.
• We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we’re here to support your ongoing growth.
• Our culture is one of honesty, professionalism and risk taking in a high-growth environment.
• Our team members themselves recommend working at Figment – with an eNPS score of 54 (which is ranked as ‘great’!).
• We are also extremely proud of ranking as one of the top Web3 employers by Talent Titans.

Compensation

One of Figment’s core principles is “Making the Invisible Visible” – ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for.

Base Salary: The CAD base salary range for this position is CAD $80,000 – $100,000. The US base salary range for this position is USD $80,000 – $100,000. This range reflects base salary only, and does not include additional compensation or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!). The range displayed reflects the minimum and maximum range for a new hire across all Canada or the US. A candidate’s specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.

Interview process

At Figment, we try to go above and beyond in making sure that you have the best possible experience interviewing with us. We strive for a smooth, organized, and informative process.

• During your first Recruiter Call, you will be provided with more information about Figment, the position and what to expect for the rest of the interview process. Please be prepared to discuss why you are interested in joining Figment and what excites you about the position and company.
• As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we’re unfortunately not moving forward, we will give you feedback on why it was not a fit.
• We aim for the entire process to take around 2-4 weeks from initial screen to offer. There can be exceptions on either side of the bell curve here, but as a rule, that’s the time-frame you can expect.