As a technical Product Manager focused on internal systems and automation, you’ll own the design and evolution of the tools that power Cinch, from customer operations to go-to-market enablement. Your mandate is simple but ambitious: help us become radically more efficient.
You’ll identify bottlenecks, streamline processes, and lead the development of automation-first solutions. You’ll also drive experimentation with AI and no-code tools to accelerate internal productivity, reduce reliance on manual workflows, and enable faster decision-making across the company.
This role demands strategic thinking, technical fluency, and a high degree of ownership. While the initial focus will be on solving our efficiency gaps, the natural evolution is to be more involved in the business growth products / levers.
What You’ll Be Doing
Lead Internal Systems Optimization
- Own the roadmap for internal tooling spanning workflows, knowledge systems, CRM integrations, support tools, and operational dashboards.
- Collaborate with cross-functional teams (Customer Success, Operations, Marketing, Finance, Engineering) to identify pain points and turn them into clearly defined product opportunities.
- Design scalable, robust systems to reduce friction and minimize operational overhead.
- Define product requirements, align stakeholders, and drive initiatives from discovery through to successful launch.
- Set clear KPIs for efficiency, speed, and tool adoption—and continuously iterate based on feedback and data.
Drive Automation & Intelligent Workflows
- Build and implement automation solutions that unify systems and enhance team collaboration.
- Reduce manual, repetitive work through thoughtful workflow design and well-integrated platforms.
- Introduce reporting and analytics tools to provide real-time visibility into performance and bottlenecks.
- Work closely with IT and security teams to ensure all systems meet compliance and security standards.
Prototype with AI & No-Code Innovation
- Stay informed on emerging technologies in AI, LLMs, and no-code/low-code platforms.
- Rapidly prototype and test new internal tools or features using efficient, high-impact methods.
- Champion responsible experimentation with generative AI in internal workflows (e.g., ticket triage, documentation, task routing).
- Support teams in adopting tools and fostering a culture of curiosity and continuous improvement.
- Build on existing open-source or licensable platforms to accelerate development, rather than starting from scratch.
Who You Are
You Might Be a Fit If You
- Have 4+ years of experience in product management, particularly in internal or operations-focused roles.
- Demonstrate strong technical fluency and the ability to collaborate closely with engineers and think systematically.
- Thrive in ambiguity and enjoy solving complex, high-impact operational challenges.
- Have a track record of delivering tools that enhance speed, quality, or scalability.
- Balance technical constraints with business goals and user experience effectively.
- Are comfortable working in a remote, fast-paced, and multi-market environment.
Bonus Points
- Experience with workflow automation tools (e.g., Make, Zapier, n8n, Retool).
- Familiarity with AI tooling (e.g., LLMs, NLP, prompt engineering, internal AI bots).
- Understanding of B2B and B2C customer operations, CRM platforms, or support systems.
- Background in high-growth startups or product-led operations teams.
