Product Operations Specialist(US Stock)

About Matrixport

Founded in 2019, Matrixport is a global hub for cryptocurrency financial services. Valued at more than US$1 billion, the company, through its subsidiaries, holds regulatory licenses across major markets, including Singapore, Hong Kong, Switzerland, the United Kingdom, and the United States. Matrixport operates seven offices worldwide, manages more than US$7 billion in assets under management and custody, processes more than US$7 billion in monthly trading volume, and has paid out more than US$2 billion in interest to date. Its suite of digital asset financial solutions is designed to help clients maximize capital efficiency and achieve sustainable asset growth.

Through its local subsidiaries, Matrixport has received trust or company service provider and money lender licenses in Hong Kong, as well as a FINMA asset management license in Switzerland. The company operates as an appointed representative in the United Kingdom, is registered as a money services business in the United States, and is a member of Switzerland’s FINMA SRO-VFQ. In Singapore, its subsidiary Fly Wing holds a Major Payment Institution license from the Monetary Authority of Singapore. Matrixport has been named by CB Insights as one of the “50 Most Promising Blockchain Companies,” included in the Hurun “2024 Global Unicorn List,” and recognized as a fintech unicorn in Singapore in 2025.

For more information, visit www.matrixport.com

Why Join Us

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

ABOUT THE ROLE

We are looking for a Product Operations Specialist to support our US stock trading business. The role focuses on driving user growth, engagement, and trading activity through data insights and close collaboration with product and marketing teams.

Key Responsibilities:

• Oversee daily product and user operations for US stock trading products, focusing on user acquisition, activation, retention, and conversion.
• Analyse user behaviour, trading data, and market trends to identify growth opportunities and propose practical product improvements.
• Work closely with the product team to support feature development and translate user feedback into actionable changes.
• Plan and execute user campaigns, incentive programmes, and trading activities to enhance participation and transaction volume.
• Collaborate with marketing, product, and tech teams to ensure smooth execution and evaluate campaign performance for continuous optimisation.
• Stay updated on US market trends, trading mechanisms, and competitor activities to support business growth and product innovation.

Requirements:

• Bachelor’s degree or above in Finance, Marketing, Business, or related fields.
• Minimum 2 years of experience in internet, fintech, trading, or related industries.
• Solid understanding of US stock market structure, trading hours, order types, and clearing processes.
• Strong analytical skills and proficiency with tools such as Excel or SQL.
• Good communication and coordination skills, with experience working across teams.
• Proficient in English; Mandarin is an advantage.

Preferred:

• Experience in product operations or user growth for US stock trading platforms.
• Personal or professional trading experience in US equities.
• Background in fintech, brokerage, or online trading platforms.
• Experience in cross-border or regional projects.

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