Product Operations Specialist (US Equities)

About Matrixport:

Founded in 2019, Matrixport is a global hub for cryptocurrency financial services. Valued at more than US$1 billion, the company, through its subsidiaries, holds regulatory licenses across major markets, including Singapore, Hong Kong, Switzerland, the United Kingdom, and the United States. Matrixport operates seven offices worldwide, manages more than US$7 billion in assets under management and custody, processes more than US$7 billion in monthly trading volume, and has paid out more than US$2 billion in interest to date. Its suite of digital asset financial solutions is designed to help clients maximize capital efficiency and achieve sustainable asset growth.

Through its local subsidiaries, Matrixport has received trust or company service provider and money lender licenses in Hong Kong, as well as a FINMA asset management license in Switzerland. The company operates as an appointed representative in the United Kingdom, is registered as a money services business in the United States, and is a member of Switzerland’s FINMA SRO-VFQ. In Singapore, its subsidiary Fly Wing holds a Major Payment Institution license from the Monetary Authority of Singapore. Matrixport has been named by CB Insights as one of the “50 Most Promising Blockchain Companies,” included in the Hurun “2024 Global Unicorn List,” and recognized as a fintech unicorn in Singapore in 2025.

For more information, visit www.matrixport.com

Why Join Us:

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

Job Responsibilities:

You will be responsible for the end-to-end execution of activities, from planning to rollout, and will be deeply involved in defining product requirements and building the user operation framework.

Campaign Execution:

• Plan and execute marketing campaigns, including copywriting and publishing in-app messages and announcements.
• Proficiently operate the operations backend system, configure mechanisms accurately, and ensure zero errors.
• Manage campaign launch timelines, coordinate design and development schedules, ensure on-time delivery, and take ownership of final outcomes.
• Produce campaign operation SOPs to ensure standardized, error-free cross-team execution.

Product Operations:

• Understand backend business logic and analyze gaps between existing functionalities and business expectations.
• Gather operational requirements, collaborate with product managers, and drive backend feature optimizations or frontend UX improvements.

User Operations & Optimization:

• Identify real user pain points through data analysis and research; optimize user segmentation and operational frameworks.
• Continuously monitor user behavior and improve key metrics such as account opening, funding, and trading activity.

Job Requirements:

• Familiarity with brokerage business processes or financial/wealth management products, with relevant industry experience.
• Strong logical thinking, able to break down complex business functions, going beyond surface-level operations to understand underlying logic.
• Excellent cross-functional communication skills; detail-oriented with strong SOP discipline.
• Compelling written communication skills, with the ability to operate within financial compliance requirements.
• Prior experience in equities trading platforms, brokerage services, or securities-related businesses is highly preferred.
• Able to communicate effectively in both English and Mandarin, as the role involves working with multilingual stakeholders and materials.

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