Reimagine access. Reimagine ownership. Build the future with Cinch.
Cinch is Southeast Asia’s leading circular tech subscription company, redefining how people and businesses access technology. Instead of adding to the growing e-waste crisis, we enable affordable, sustainable access to devices through subscriptions that maximize reuse and extend their lifecycle. We operate across B2C, B2B, and B2B2C channels, including major partnerships with global leaders like Samsung. Our model sits at the intersection of powerful mega trends — sustainability, embedded finance, and the shift from ownership to access — creating a massive opportunity to reshape the future of tech consumption. At Cinch, we are builders with high standards, a bias for action, and a shared mission to create a generational company that outlasts us. Freshly funded by leading institutional investors and growing rapidly, we’re creating an environment where ambitious people can do the best work of their careers — and where the work has real, lasting impact.
As a technical Product Manager focused on internal systems and automation, you’ll own the design and evolution of the tools that power Cinch, from customer operations to go-to-market enablement. Your mandate is simple but ambitious: help us become radically more efficient.
You’ll identify bottlenecks, streamline processes, and lead the development of automation-first solutions. You’ll also drive experimentation with AI and no-code tools to accelerate internal productivity, reduce reliance on manual workflows, and enable faster decision-making across the company.
This role demands strategic thinking, technical fluency, and a high degree of ownership. While the initial focus will be on solving our efficiency gaps, the natural evolution is to be more involved in the business growth products / levers.
What You’ll Be Doing
Lead Internal Systems Optimization
- Own the roadmap for internal tooling spanning workflows, knowledge systems, CRM integrations, support tools, and operational dashboards.
- Collaborate with cross-functional teams (Customer Success, Operations, Marketing, Finance, Engineering) to identify pain points and turn them into clearly defined product opportunities.
- Design scalable, robust systems to reduce friction and minimize operational overhead.
- Define product requirements, align stakeholders, and drive initiatives from discovery through to successful launch.
- Set clear KPIs for efficiency, speed, and tool adoption—and continuously iterate based on feedback and data.
Drive Automation & Intelligent Workflows
- Build and implement automation solutions that unify systems and enhance team collaboration.
- Reduce manual, repetitive work through thoughtful workflow design and well-integrated platforms.
- Introduce reporting and analytics tools to provide real-time visibility into performance and bottlenecks.
- Work closely with IT and security teams to ensure all systems meet compliance and security standards.
Prototype with AI & No-Code Innovation
- Stay informed on emerging technologies in AI, LLMs, and no-code/low-code platforms.
- Rapidly prototype and test new internal tools or features using efficient, high-impact methods.
- Champion responsible experimentation with generative AI in internal workflows (e.g., ticket triage, documentation, task routing).
- Support teams in adopting tools and fostering a culture of curiosity and continuous improvement.
- Build on existing open-source or licensable platforms to accelerate development, rather than starting from scratch.
Who You Are
You Might Be a Fit If You
- Have 4+ years of experience in product management, particularly in internal or operations-focused roles.
- Demonstrate strong technical fluency and the ability to collaborate closely with engineers and think systematically.
- Thrive in ambiguity and enjoy solving complex, high-impact operational challenges.
- Have a track record of delivering tools that enhance speed, quality, or scalability.
- Balance technical constraints with business goals and user experience effectively.
- Are comfortable working in a remote, fast-paced, and multi-market environment.
Bonus Points
- Experience with workflow automation tools (e.g., Make, Zapier, n8n, Retool).
- Familiarity with AI tooling (e.g., LLMs, NLP, prompt engineering, internal AI bots).
- Understanding of B2B and B2C customer operations, CRM platforms, or support systems.
- Background in high-growth startups or product-led operations teams.
