Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.
We are an in-office culture that values the power of in-person connection and collaboration. Just as Blackbird fosters magical in-restaurant experiences, we believe being together ignites creativity, accelerates problem-solving, and strengthens the team spirit essential to driving our mission forward.
Blackbird is looking for a Product Manager, Consumer Growth & Engagement to own the end-to-end user experience across our mobile and web experiences. This role will be responsible for making Blackbird magical for diners—from discovery to check-in to loyalty experiences—and ensuring our consumer experience drives daily engagement and business outcomes.
You’ll be our point person on all things consumer, working closely with design, engineering, data, and marketing to ship intuitive, high-impact products quickly. We’re looking for someone who blends product sense and design intuition with grit, creativity, and a strong sense of ownership. You should love to solve problems, move fast, and sweat the details. You’ll obsess over our users and build experiences they can’t help but come back to.
The ideal candidate has worked in high-performing product teams (startup and/or mid-stage companies), thrives in ambiguity, and knows how to balance user delight with business performance. You’re willing to grind, push boundaries, and ask for forgiveness—not permission—when it means making progress.
Depending on your work location and experience the target annual salary for this position can range from: [$160K-$200K] USD. This range does not include the equity component of the overall compensation package. Disclosure in accordance with New York City’s Pay Transparency Law.
Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks — subject to applicable taxes and based on eligibility.
Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.
Join us and find out what the best work of your career could look like here at Blackbird.
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