Product Analyst

About Jiko

In an era of financial uncertainty, safeguarding corporate cash is more critical than ever. Jiko is designed for unmatched safety, liquidity, and simplicity — combining the innovation of a technology platform with the security of a regulated bank. By reinventing the traditional deposit model, Jiko offers Jiko Pockets—a seamless solution that combines the transactional ease of a bank account with fully automated investments in U.S. Treasury bills. Now, with JikoNet, institutions can securely move funds 24/7 across industries while keeping assets continuously invested and protected. Finance leaders can access Jiko Pockets and JikoNet through Jiko’s online dashboard, secure APIs, and integrations with leading Treasury Management partners.

Position Overview

Joining Jiko’s Product team as Business Analyst, you’ll contribute to the end to end delivery of Jiko’s product roadmap. To be successful, you’ll collaborate with a talented team of engineering and product colleagues. You’ll also become an expert on customers, curate feedback across multiple channels, and speak directly to customers. You’ll enjoy this role if you care deeply about helping customers succeed, enjoy creating innovative technology, and want to see ideas quickly shipped into production.

We’re looking for a passionate individual who wants to grow with the company. The ideal candidates thrive on working in a fast-paced environment, look for efficiency in everything they do, always set high standards for themselves as well as their teammates, and like to have fun at work!

What you will be doing

Working directly from the strategic roadmap defined by Product Leadership, you will bring our product vision to life through rapid and progressive delivery. This involves the following activities:

• Translate high-level roadmap initiatives into well-defined, phased user stories and detailed requirements that allow for iterative and value-driven development.
• Design intuitive and impactful product improvements collaboratively with our Product Lead, Engineering teams and Customers, ensuring technical feasibility and alignment with user needs.
• Monitor the progress of development, proactively addressing potential questions, and facilitating the swift resolution of any roadblocks to ensure timely delivery.
• Conduct acceptance tests to validate that implemented features meet the defined requirements and deliver the intended user experience.
• Present candidate and new features to prospective and existing customers.
• Transfer knowledge and insights about recent product improvements across the entire Jiko organization.
• Communicate closely with Customer Implementation and Support teams, serving as a point of expertise to address their product-related inquiries and proactively resolve potential customer issues.
• Influence the evolution of the product roadmap, based on previous activities as well as competitive analysis and direct customer feedback.

What experience you should have

• A minimum of 3 years of experience working as a Business Analyst, ideally within a technology-driven or financial services environment (experience in banking or payments is a significant plus).
• A strong history of effectively eliciting, documenting, and managing diverse types of requirements (functional, non-functional, user stories, use cases, etc.).
• Experience directly engaging with customers and a variety of stakeholders (including Product Managers, Engineering, Sales, Support) to understand their needs, gather feedback, and facilitate collaborative design discussions.
• Excellent written and verbal communication skills, with the ability to accurately and concisely convey complex information to both technical and non-technical audiences.
• High attention to details.
• Passionate about customer experience, with deep empathy for end users.
• If you are located within commuting distance of the San Francisco office, you would follow the company’s hybrid schedule (2 days in the office).
• Compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs.
  

Additional Information

Jiko is working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Jiko is a proud equal-opportunity employer. We work hard to evaluate all employees and job applicants consistently and fairly. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.