Our mission
We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that’s where you come in…
How you’ll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
We’re looking for a Premium Agent Network Manager. Reporting to the Agent Liquidity Lead, you’ll help the Agent Operation team identify, train, roll out, and manage a network of Premium Agencies.
In this role, you’ll;
- Help in the assessment and selection of the Premium Agent Outlet by helping with the identification of opportunities (with the Liquidity, Agent management and User Growth team) for new premium outlet locations and the acquisition of required outlets according to the set agent selection criteria & guidelines.
- Gather requirements and obtain approval for the premise by working with area stakeholders (Line Manager, Agent management team, Liquidity team and local authorities) to gather all requirements and select the right premise, negotiate and obtain approval for contracting with the land owner for required space for the premium outlet.
- Ensure all premium outlets in each region have valid contracts and that the contracts are executed timely.
- Set up the Premium Outlet in coordination with all responsible stakeholders to ensure that each approved premium outlet point is set up within time-frame agreed (contractor is assigned and signs a contract), local licensing is done, all requirements are provided and as per the approved checklist, including branding.
- Train the Premium Cash Officers and their assistants.
- Assess the final business premise and hand it over to the Premium Cash Officer.
- Report and track the performance of the premium agencies by sharing weekly itineraries, weekly and monthly progress reports, outlet weekly performance reports, and competitor activity monitoring reports as per templates provided.
- Report any issues affecting premium outlet operations in an issues report, daily/weekly.
- Manage the premium agents’ achievement vs. targets through: report on emerging issues and daily monthly, quarterly/annual performance report analysis, customer feedback, and mystery shopping exercises among other ways.
- Oversee premium outlets’ churn and ongoing maintenance by continually monitoring and ensuring proper maintenance of Wave’s outlets and equipment in all outlets, fixing and replacing what is broken or lost as per internal policy to maintain all outlets as per proper standard.
- Coordinate the Identification of outlets for Closure, recover Wave items & equipment and ensure branding material is removed; all should be done according to Wave’s guidelines and approval.
Key details
- Location: Bamako with frequent field travel in the upcountry.
- Work authorization in Mali is required.
- This is a 6 months fixed-term contract.
- We offer generous health insurance for yourself and your dependents.
- We support working parents – we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluent in English – this role will interact regularly with non-French/Bambara speakers.
- Speak both French and Bambara fluently.
- In-depth knowledge of our product and agent network since the candidate will be required to explain the product to agents and other stakeholders.
You might be a good fit if you
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are flexible enough to adapt to various process changes and updates gracefully.
- Are a self-starter and proactive about achieving ambitious targets.
- Are charismatic and enjoy talking and explaining new ideas and products to people.
- Love owning projects – you are autonomous yet know when to escalate problems.
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
- Willing to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Adjust quickly to changing priorities and conditions.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
- We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You’ll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator’s top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
