Our mission
We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that’s where you come in…
How you’ll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
As a Payment Admin officer, you’ll provide administrative, logistical, and analytical support to the Payment Office and Field Operations teams, ensuring efficiency, compliance, and data-driven decision-making.
In this role, you’ll;
- Support Payments Office and Field Operations teams with daily administrative tasks and process optimization.
- Manage goodies, supplies, and logistics in compliance with Wave’s internal rules and branding policy.
- Handle interim staff management: onboarding, contract signing, and renewals.
- Respond to field staff requests according to established SLAs and internal procedures.
- Ensure merchants are recruited and managed in alignment with internal policies.
- Maintain up-to-date merchant contracts and system records (devices, IDs, and operational data).
- Coordinate with field teams to dispatch, recover, and track merchant materials.
- Collect, clean, and analyze field and merchant data to identify trends, bottlenecks, and performance gaps.
- Build dashboards and automated reports (using Excel, Google Sheets, or Python/SQL scripts) to monitor supplies, merchant performance, and team activities.
- Support automation of administrative workflows (e.g. stock tracking, SLA monitoring, or leave management) to reduce manual workload.
- Assign tasks to field teams and track their execution in collaboration with managers..
- Collaborate effectively across teams and provide clear, data-driven reports.
- Ensure proper documentation and compliance with internal control standards across all payment operational activities.
- Communicate proactively with field team on compliance requirement/updates and good practises.
Key details
- Location: You’ll work from our office in Abidjan and may travel to upcountry locations.
- Work authorization in Côte d’Ivoire is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents – we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space
Requirements
- Fluency in English & French.
- Experience in supporting merchants/agents networks in a back-office administrative position.
- Bachelor’s degree in project management, business administration, or a related field.
- Notion in supply management (procurement, stock management & shipments)
- Proven experience in data analysis and the ability to develop scripts or tools using coding languages such as Python or SQL.
- Strong analytical skills in Excel and/or Google Sheet.
- Excellent organizational and communication skills
You might be a good fit if you
- Have a strong organizational skill set and the ability to manage multiple tasks simultaneously.
- Are a problem-solver who can identify issues and implement effective solutions promptly.
- Demonstrate effective communication skills, capable of collaborating with various teams and communicating complex information.
- Show initiative and ability to work independently and as part of a team.
- Are exceptionally organized, able to follow through on tasks independently, and manage priorities effectively
Our team
- We have a rapidly growing in-country team in Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You’ll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator’s top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
