Reimagine access. Reimagine ownership. Build the future with Cinch.
Cinch is Southeast Asia’s leading circular tech subscription company, redefining how people and businesses access technology. Instead of adding to the growing e-waste crisis, we enable affordable, sustainable access to devices through subscriptions that maximize reuse and extend their lifecycle. We operate across B2C, B2B, and B2B2C channels, including major partnerships with global leaders like Samsung. Our model sits at the intersection of powerful mega trends — sustainability, embedded finance, and the shift from ownership to access — creating a massive opportunity to reshape the future of tech consumption. At Cinch, we are builders with high standards, a bias for action, and a shared mission to create a generational company that outlasts us. Freshly funded by leading institutional investors and growing rapidly, we’re creating an environment where ambitious people can do the best work of their careers — and where the work has real, lasting impa
ct
Position Overv
iewThe Collections Specialist role is ideal for a proactive and customer-focused individual dedicated to ensuring seamless and timely payments. This position involves engaging with customers to provide payment reminders, address inquiries, manage chargeback disputes, and offer tailored solutions to support smooth transactions. The ideal candidate is a strong communicator who excels at building positive relationships while maintaining efficient and effective payment process
es.
Key Responsibili
ties1. Customer Engagement & Payment Follo
- w-UpProactively contact customers via phone, email, or messaging platforms to remind them of upcoming or overdue payme
- nts.Provide courteous and professional assistance in resolving payment-related iss
- ues.Offer appropriate payment solutions and guide customers on available opti
- ons.Educate customers on billing policies, due dates, and accepted payment methods to ensure smooth transacti
ons.2. Stripe Chargeback Management & Dispute Resolu
- tionMonitor and manage Stripe chargebacks and related payment dispu
- tes.Investigate disputed transactions, gather documentation, and submit compelling evidence to support the company’s posit
- ion.Collaborate with internal teams to prevent future chargebacks by identifying trends and enhancing payment proces
- ses.Ensure timely responses to chargeback claims to reduce financial impact and uphold a strong processing rec
ord.3. Account Monitoring & Coordina
- tionTrack customer payment statuses and update internal systems accurat
- ely.Coordinate with teams across sales, finance, and customer support to resolve billing discrepanc
- ies.Assist customers with setting up automated payments or alternative arrangements to improve convenie
nce.4. Reporting & Process Improve
- mentMaintain thorough records of customer interactions, payment agreements, and dispute outco
- mes.Generate regular reports on payment trends, chargebacks, and customer feedback to refine collection strateg
- ies.Identify opportunities to optimize payment processes and elevate the customer experie
nce.5. Customer Support & Relationship Manage
- mentServe as a reliable point of contact for customers, promoting a stress-free payment experie
- nce.Handle inquiries and concerns with empathy and professional
- ism.Collaborate with stakeholders across Risk, Finance, and Operations to enhance payment success and reduce revenue l
oss.
Qualifica
tionsRequired Skills and Qualifica
- tions1–2 years of experience in customer service, ideally within a tech-forward environ
- ment.Familiarity with payment platforms such as Stripe and experience managing chargebacks is a
- plus.Proficiency in CRM tools; experience with Zendesk and Google Workspace is benefi
- cial.High school diploma or equivalent required; a college degree is prefe
- rred.Strong written and verbal communication sk
- ills.Excellent problem-solving ability and adaptability in dynamic situat
- ions.Empathetic, yet focused on solutions and business outc
- omes.Eagerness to learn and grow in a fast-paced setting. Backgrounds in customer service, public relations, sales, or operations may be advantag
- eous.Professional proficiency in English (spoken and written) is requ
- ired.Proficiency in Mandarin and Malay is desir
able.If you’re motivated by results and passionate about delivering outstanding customer experiences, we invite you to a
pply.
