Payment Ops & Partnerships Manager

About the team
Gnosis Business serves as the financial operating system for businesses with onchain treasuries. With Gnosis Business, teams now have a simple interface to manage their treasury, payments and accounting.

We’re scaling fast, and we need someone sharp, reliable, and proactive to help us run a tight ship.

About the role

As a Payment Partnerships Manager, you’ll work closely with the PSPs, payment networks, and
internal product teams to ensure that our flows operate reliably, scale efficiently, and remain compliant across markets.

Your day-to-day will include:

● Overseeing day to day payment operations to ensure smooth end-user experiences
● Monitoring transaction performance, SLAs, settlement flows, and incident trends to
proactively identify and resolve issues impacting clients’ end users
● Driving operational improvements, automation, and process standardization to improve
platform reliability and scalability
● Supporting new market launches, payment route activations, and infrastructure upgrades in
coordination with our partners
● Maintaining and owning a comprehensive partner database, covering corridors, commercials,
and capabilities
● Identifying, evaluating and onboarding new PSPs, payment schemes and network operators
to expand coverage and capabilities
● Managing operational relationships PSPs, payment schemes and network operators
● Acting as the primary point of contact for partner-related operational issues and escalations
affecting client flows
● Working closely with product and engineering on integrations, roadmap priorities, and issue
resolution
● Staying current on payments infrastructure, scheme changes and regulatory developments
This role is perfect for you if you enjoy operating at the intersection of payments, partners and
technology.

This role is perfect for you if you enjoy operating at the intersection of payments, partners and
technology.

● 3 to 5 year experience in either payments operations, fintech, payment partnerships orfinancial infrastructure
● Excellent written and spoken English
● Reliable, organised, and independent (Able to manage multiple tasks without
micro-management)
● Proactive and resourceful, with a willingness to dive into simple and complex tasks
● Strong communicator
● Not afraid to ask questions, learn new tools, or propose improvements
● Comfortable in a fast-paced, async-first startup
● Bonus: You’re Web3 curious and familiar with terms like wallets, tokens, stablecoins

• Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
• Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
• Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
• Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
• State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you’re well-equipped to do your best work.
• Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
• Community and Mission: Join a team that’s passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.

At Gnosis, we strive to create an inclusive environment that empowers our team members. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.