🙌 Your mission
Your mission is to serve as a frontline advocate for our Asia payout partners, delivering seamless remittance services and ensuring strong, efficient working relationships. You will manage day-to-day operational tasks, troubleshoot issues, and lead the onboarding and integration of new partners. This role also involves working closely with country managers and internal teams to drive cost-effective, reliable payout operations across multiple markets.
🎯 Your responsibilities in this role
- Own relationships with Asia payout partners—oversee onboarding, maintain operational performance, and resolve day-to-day issues.
- Monitor transaction volumes, address delayed/failed transactions, and manage invalid payments in compliance with regulatory standards.
- Ensure partners are operating smoothly and efficiently, and escalate or unblock any market-level issues in collaboration with country managers.
- Manage routine remittance operations, ensuring timeliness, accuracy, and regulatory compliance.
- Respond to customer inquiries related to payment orders, reversals, and transaction resolution.
- Maintain high standards of data integrity and operational accuracy.
- Identify and implement SOPs and best practices to streamline operations and improve efficiency.
- Collaborate closely with Compliance, Finance, Product, and Customer Support teams to resolve complex issues.
- Execute cross-border payment projects with speed—especially onboarding/integration of new partners.
- Use SQL and data analysis to identify trends, monitor performance, and support decision-making.
- Propose and implement cost-saving or reliability-improving initiatives across regional markets.
🔥 Must have job requirements
- 2 to 5 years of experience in the cross-border payments, fintech, or remittance industry.
- Proven track record as an Account Manager or in a partner-facing operations role.
- Experience in project managing large initiatives and integrating new partners.
- Strong familiarity with regulatory and compliance requirements related to remittance operations.
- Proficiency in SQL and comfort working with data to drive insights and actions.
- Excellent communication and problem-solving skills; ability to manage stakeholders across regions and functions.
- High attention to detail, analytical thinking, and ability to manage multiple priorities in a fast-paced environment.
- Motivated by helping customers, solving problems, and contributing to NALA’s mission.
💪 Nice to have job requirements
- Experience with advanced data analysis tools or techniques to derive insights from transaction data.
- Ability to manage small projects related to process improvement or operational efficiency initiatives.
- Previous experience working in a startup environment or familiarity with agile methodologies.
