Partnerships Lead for Ghana

👋 About Us

NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we’ve grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025.

We operate two core products:

1. NALA, our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.
2. RAFIKI, our B2B payments infrastructure, is powering global payments.

Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who’ve scaled world-class products. We act with urgency, think deeply, and put our customers first always.

At NALA, this isn’t just a job. It’s ownership, impact, and the chance to change global payments forever.

Join us in building Payments for the Next Billion.

🙌 Your Mission

We’re hiring a Partnerships Lead Ghana to be our primary commercial representative on the ground in Ghana.

This is a general manager–style role with a strong partnerships and execution mandate. You’ll be the person who shows up, follows through, and makes things happen, acting as the bridge between strategy and real-world execution.

You’ll work closely with our P&L and Sales leads, owning in-country partnerships and ensuring nothing blocks our ability to hit country targets. When progress slows, you unblock it. When opportunities surface, you move them forward.

You are the boots on the ground for Nala and Rafiki in Ghana.

🎯 Your Core Responsibilities

Commercial & Partnerships Leadership

• Act as the local commercial authority for Ghana, supporting Sales and P&L leads with in-market context, execution, and deal support
• Quickly master the product and market positioning to support pitches, negotiations, and partner discussions
• Identify, assess, and progress partnership opportunities with banks, fintechs, FX providers, and ecosystem players
• Close execution gaps that prevent deals from moving from intent to revenue
• Support pipeline conversion by ensuring local blockers never stall commercial momentum

Execution & Operational Unblocking

• Be the on-the-ground executor when things need physical presence, urgency, or follow-through
• Resolving payment or settlement issues with partners
• Chasing regulatory or compliance documentation
• Delivering agreements, clarifications, or commitments in person when needed
• Represent Nala and Rafiki across day-to-day operational touchpoints in Ghana
• Proactively identify risks, delays, or dependencies and escalate early with solutions
• Coordinate across finance, operations, compliance, and sales to keep execution tight

Regulatory & Market Presence

• Own and maintain strong working relationships with local regulators and key authorities
• Ensure ongoing compliance with local regulatory, reporting, and governance requirements
• Act as the public-facing representative for Rafiki in Ghana
• Attend and represent the company at industry events and conferences
• Participate in ecosystem forums, working groups, and partner engagements
• Strengthen our credibility and reputation with partners, regulators, and market stakeholders hey Eugene hi Bob yeah she needs to populated hi Bob contract okay

• Commercial & Sales Acumen: You must have proven “selling acumen” in selling B2B and a strong commercial mindset as well as track record of executing and sustaining partnerships.

• Execution Focus: A demonstrated ability to execute on targets and get things done in the local market.
• Local Problem Solver: You are a “boots-on-the-ground” operator who can navigate local institutions (like banks, fintechs etc) to unblock issues.
• Collaborator: Ability to work in support of multiple leaders (P&L lead, Growth lead) and central teams (Ops, Finance).
• Local Presence & networking: Must be based in-country to satisfy regulatory requirements and manage local relationships. Must be able to build relationships across organisations. Must have an existing network in the local market

🌍 Location & Language Requirements

• Must be based in Accra -Ghana.
• Fluency in English and French required.

➡️ Interview Process

You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter.

If successful you will be selected for our interview process which has 4 stages:

• [30mins] Interview with the Talent Team: We want to understand your experience and motivations
• [1 hr] Interview with the Hiring Manager: A deeper dive into your CV and real-world experiences
• [1 hour] Take Home task & Task review interview: Includes a short exercise based on a fictional but realistic task. You’ll present and discuss it with your potential manager and someone else in the team
• [30mins] Leadership Interview: A final conversation with a member of our leadership team to discuss your task submission, motivation for the role and to give you space to ask your own questions
• References: We conduct reference checks as standard for all of our hires at NALA
• Decision: We’ll aim to come back to you with a timely decision and feedback on your overall interview process.

✅ Success in the role looks like

🟢 30 Days – Establish Foundations

• Map and shortlist 5+ high-potential FX and payout partners with the ability to improve our market performance
• Unblock 1 key issue locally (e.g. partner delay, regulatory document, ops friction)
• Launch weekly market insight updates covering FX trends, competitors, and policy shifts

🟡 60 Days – Execute and Prove Value

• Onboard a partner that will significantly impact market metrics
• Present 1 actionable recommendation to influence pricing, payout routing, or cost reduction
• Design and deliver a Local Trading Playbook (V1)

🔴 90 Days – Deliver Impact and Scale

• Achieve a measurable FX, payout cost or reliability improvement (e.g. spread, speed, uptime)
• Build and qualify pipeline of 2+ new commercial partners
• Deliver consistent onground competitor or market analysis that improves market strategy

• 27 Days Off: Take the time to decompress. Working at a startup is hard!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Learning Budget: Fuel your growth with $1000 annually for learning and development.