Operations Manager

The Operations Manager will be responsible for overseeing and optimizing all operational functions of the investment firm, ensuring efficiency, scalability, and strict adherence to CySEC regulations and internal policies. This strategic role involves leading and developing the operations of the entity, streamlining workflows, managing operational risks, and driving initiatives that enhance client experience and business performance. The successful candidate will ensure that all back-office processes, client lifecycle management, and technological infrastructure support the firm’s strategic objectives. The Senior Associate will report to the CEO and the Board of Directors of Coinbase Financial Services Europe Ltd.

What you’ll be doing:

Operational Resilience Framework Management:

• Maintain all aspects of the Coinbase Financial Services Europe Limited (“CBFSE”) Operational Resilience Framework, ensuring compliance with operational and governance requirements.
• Maintain and uplift criticality criteria and assessment of business services to define CBFSE Critical or Important Business Services (“CIBS”).
• Conduct annual review and uplift of CBFSE’s Impact Tolerances.
• Own and maintain the CBFSE Interdependencies Maps, identifying and tracking critical systems, processes, people, partners, and locations crucial to continued business operations. Ensure alignment with the CBFSE Digital Operational Resilience Act (“DORA”) Register of Information and the CBFSE Outsource Register.
• Annual uplift of the Incident Management policy, Incident Management procedure, and Crisis Communications Plan.
• Promote an effective culture of learning and continuous improvement as operational resilience evolves, including driving cross-functional training and completing annual self-assessment of the framework.
• Maintain compliance with all standards, regulations, and requirements.

Business Continuity & Incident Management:

• Coordinate and lead business continuity plans and scenario testing with Technology, Security, Operations, IT, Infrastructure, Engineering, and Risk teams. Identify and prioritize remediation and track completion.
• Lead the activation and execution of the entity business continuity & crisis management plan and oversee the BCM exercise for the entity, liaising with global teams.
• Implement improved incident oversight mechanisms to proactively manage and mitigate operational risks.
• Ensure follow-up and closure of actions to address root causes of errors and complaints in compliance with the Error Handling Policy, Complaints Handling Policy, and all regulatory obligations.
• Provide business continuity metrics and reporting.

Operational Framework & Outsourced Services:

• Establish and structure the operations of CBFSE in alignment with local regulatory requirements and industry best practices.
• Oversee outsourced services, including intra-group and third-party providers, ensuring delivery in line with local regulations and contractual obligations across workstreams.
• Onboarding of new vendors and management of maintaining the requirements of vendors, both existing and new.

Risk Management:

• Create local risk appetite statements and own critical areas of enterprise risk management such as business continuity, disaster recovery, and other business risk areas.

Stakeholder Management & Cross-Functional Delivery:

• Build strong relationships with internal and external stakeholders, including banks and regulators, to effectively communicate operational and risk strategies.
• Project manage critical operations and risk-related projects with cross-functional teams including legal, compliance, security, finance, product, customer service, and more.
• Support external Requests For Information (RFI) from banking partners and others.
• Support across 1 Lod Operations key areas, including planned launch assessments and approvals, staffing and organization, and audits.

What we look for in you:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field. A Master’s degree or relevant professional certifications (e.g., Lean Six Sigma, Project Management) are highly desirable.
• 5+ years in operations management within a financial services firm, with 2+ years in a senior operational role in a CySEC-regulated Investment Firm.
• Demonstrated knowledge of CySEC regulatory requirements and European financial services directives (e.g., MiFID II). Applicants must hold as a minimum the CySEC Basic Certificate (mandatory).
• Strong understanding of investment firm operations, including client onboarding, payments, trading workflows, and back-office functions.
• Proficiency in using operational software and systems common in the financial industry.
• Excellent leadership, team management, and interpersonal skills.
• Superior analytical, problem-solving, and decision-making abilities, with a data-driven approach.
• Exceptional communication skills, both written and verbal, in English. Knowledge of Greek and/or other relevant languages is an advantage.

Nice to haves:

• Additional CySEC certificates (advance, AML)
• Previous experience working in a multinational / US-headquartered business
• Previous work experience or personal interest in crypto/blockchain space

ID: P73354

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