Operations Associate

About Jiko

Jiko is a modern bank with a powerful platform that enables any business to become a fintech. Jiko’s vision is to build a safer, more efficient financial future for all by becoming the world’s premier platform for secure money storage and movement. Jiko spent four years in stealth acquiring a bank and building a technology-first platform, and is now deploying its APIs to the market and delivering fluid money experiences to its partners. Jiko is in growth mode and looking for persevering individuals to bring quality and simplicity to all areas of the organization.

As an Operations Associate, on the Jiko Operations team, you will execute daily operational tasks related to money movement servicing retail and corporate accounts. You will be an integral part of the operations team helping to suggest new innovations that will move our company forward. You will become a subject matter expert on our product’s capabilities, assist with customer experience enhancements, assist in risk mitigation cross departmentally and other operational projects as assigned. We are on the cutting edge of modern banking and you will be part of our journey.

We are looking for a passionate individual who wants to grow with the company. The ideal candidate is someone
who thrives on working in a fast paced environment, looks for efficiency in everything they do, always sets high standards for themselves as well as their teammates, and likes to have fun at work!

Key Duties:

• Bank Operations:
  • Manage wire processing through internal systems and through Fedline Advantage and our correspondent bank
  • Manage daily tasks for Bank Operations including other payment rails like ACH and card
  • Develop, maintain, and update internal processes involving bank operations
  • Maintain bank ledger accuracy and plan for daily reconciliation of bank and broker-dealer liquidity

• Customer Support
  • Serve as a key point of contact for day to day requests from Jiko customers and partners
  • Evaluate requests and respond or escalate according to Jiko’s support procedures
  • Capture client feedback and feature requests and collaborate with product and leadership to drive customer centric product changes
  • Analyze trends, assist with reporting requests, and help to improve processes that deliver an excellent customer experience at scale.

Preferred Qualifications:

• 2+ years of experience working with wire transfers and other payment rails at banks, preferably using Fedline Advantage and/or SWIFT for international wires.
• 2+ years of experience working in client facing or operations support roles. Bonus if, within a growth-stage technology startup!
• Experience with Fedline Advantage for wire processing and SWIFT + international wires is a plus.
• Knowledgeable about ACH, debit card, and other payment rails in addition to wires.
• Experience working with engineering teams and/or in the banking industry is a plus, and experience working with compliance is also a plus! Meticulous organizational skills and attention to detail. Strong sense of urgency and ownership of issue resolution.
• Polished communicator with the ability to advise business leaders, facilitate small and large group sessions, and navigate sensitive situations with tact
• High functioning EQ (Emotional Intelligence), with the ability to understand other experiences and perspectives to inform recommendations and business decisions
• Comfortable working with distributed teams in a flexible, fast-paced environment
• Strong working knowledge of MS Office/GSuite tools
• Bachelor’s Degree preferred
• Ability to be agile and work in any environment
• Ability to cover east coast morning hours and flexibility to be part of a 24/7 coverage team.

Additional Information

Jiko is working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Jiko is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently and fairly. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.