Operations Associate – Casino Support Specialist

At Magic Eden, we’re breaking down barriers to make Web3 what it should be — intuitive, accessible and of course, magical. As the #1 Bitcoin dApp and the #1 NFT marketplace, we’re leading the charge to redefine the onchain experience. Backed by top-tier investors like Sequoia, Paradigm, Electric Capital and Lightspeed Ventures, we’re building a future where trading is seamless, tokenomics are meaningful and Magic Eden fulfills its mission of making digital ownership universal. Join our global team of passionate, scrappy and wildly talented people to help shape the next era of Web3 with us.

As Magic Eden expands into the world of crypto-enabled gaming experiences, we’re looking for an Operations Associate with true degen spirit and startup hustle. This role is all about supporting players in a fast-paced online casino environment — helping them navigate gameplay issues, deposits and withdrawals, bonuses, and general platform support. We’re seeking someone who lives and breathes online casino culture, understands crypto rails intuitively, and has hands-on experience as a crypto casino player.

Description

As Magic Eden continues to broaden its footprint in Web3 entertainment, we’re on the lookout for an Operations Associate who is natively fluent in online casino ecosystems. This role is crucial for providing support to players, resolving issues efficiently, and ensuring exceptional service across a 24/7 gaming environment. Responsibilities include navigating casino-related inquiries, supporting players with account issues, troubleshooting crypto deposits and withdrawals, and spotting patterns or irregularities in gameplay.

We’re seeking someone who genuinely understands the casino player mindset, has spent time engaging with crypto casinos, and can translate that intuition into high-quality support. This role will primarily cover late APAC / EU hours, including some weekend shifts.

Responsibilities

• Provide high-quality customer support to players, resolving casino-related issues quickly and effectively.

• Troubleshoot account matters including deposits, withdrawals, bonuses, and gameplay irregularities.

• Work closely with operations, risk, product, and engineering teams to identify and escalate edge cases.

• Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations.

• Assist in building and refining support processes, help center articles, and internal SOPs.

• Monitor player sentiment and flag opportunities to improve the user experience.

• Adapt to a dynamic environment and step into additional duties as assigned.

Qualifications

• Deep familiarity with online casinos, crypto wagering mechanics, and common player workflows.

• Understanding of crypto payments and comfort using blockchain explorers to diagnose issues.

• Genuine passion for helping customers and a commitment to excellent service.

• Highly organized with strong attention to detail.

• Comfortable learning new tools, dashboards, and operational systems.

• Strong problem-solving instincts with the ability to identify root causes quickly.

• Adaptability to a fast-paced, scrappy startup environment.

• Previous experience in customer support or community-facing operations is preferred.

Pay & Benefits

• A fast-paced and collaborative environment

• Competitive compensation and equity options

• Flexible PTO

• Comprehensive health cover

• Wellness and work from home allowance

• Remote-first company

Compensation varies by geography. Additionally, this full-time role is eligible to receive benefits, as well as participate in Magic Eden’s equity plan. Final offer package will be at the company’s sole discretion.

Equal Employment Opportunities at Magic Eden

Magic Eden is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Magic Eden believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Magic Eden also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Magic Eden’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws.

This employer participates in E-Verify.