· Analyze current operational processes and workflows to identify areas for improvement.
· Develop, document, and maintain process maps, standard operating procedures (SOPs), and operational guidelines.
· Collect, analyze, and interpret data to provide actionable insights and recommendations.
· Collaborate with various departments to design and implement process improvements and best practices.
· Monitor key operational metrics, generate reports, and provide updates to management on performance trends.
· Assist in the development and deployment of automation tools and technology solutions to improve efficiency.
· Support change management initiatives, ensuring smooth adoption of new processes across teams.
· Identify risks and operational inefficiencies and propose mitigation strategies.
· Participate in special projects to optimize business processes and operational workflows.
· Bachelor’s degree in Computer Science, Engineering, or related field.
· 2–5 years of experience in operations analysis, process improvement, or business analytics.
· Strong analytical and problem-solving skills with a keen attention to detail.
· Proficiency in data analysis tools (Excel, SQL, Tableau, Power BI, or similar).
· Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.
· Excellent communication and interpersonal skills to work effectively with cross-functional teams.
· Ability to manage multiple projects simultaneously and meet deadlines.
· Strong documentation and reporting skills.
Why Qore?
Join us in making history in African financial services — by Africans, for Africa.
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:
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