Onboard Call Agent

Who We Are:

At Nestcoin, we are building a modern banking app specifically for creators, builders, and innovators. If you’re someone who creates or builds, you know that your income comes from various sources, but the financial tools available often aren’t designed with you in mind and don’t cater to your needs. Managing payments, converting currencies, and transferring money globally can be unnecessarily complex. That’s why we built Onboard, a financial platform tailored for individuals like you.

Onboard is a modern banking app built exclusively for those who create, build, and innovate. We offer multi-currency accounts, cards, stablecoins, crypto, and soon, credit—so you can get paid, spend, save, invest, and send globally without juggling multiple apps. We want to become the No. 1. financial partner for the next generation of creative entrepreneurs globally.

The Team: Where Values Shape Success

Everyone at Nestcoin is a high-functioning, high-energy, high-ownership, and proficient individual who does not require handholding or to be nudged to create the best work they can.

Our team moves fast but never loses sight of quality. We’re all about:

• Speed With Purpose: Move quickly, but never at the expense of a stellar experience.
• Team-First Mindset: Celebrate wins, share insights, and tackle challenges together.
• Ownership Mentality: See a problem? Own the solution and document your wins (and learnings).

The Role: Onboard Call Agent

We’re looking for two proactive, detail-obsessed Call Agents to help us deliver white-glove support and verification for our users. Think of yourself as the front line of our user experience—every call, message, and note you make directly shapes how creators feel about Onboard.

What you will do:

• Outbound Engagement: Reach out to our users on assigned lists (via phone, Google Meet and WhatsApp) to conduct UX check-ins, QA surveys, and identity verifications.
• Timely Follow-Ups: Own your call windows and ensure no user is left waiting more than 24 hours for a callback, feedback or message.
• Accurate Record-Keeping: Log every interaction in our CRM with clear, concise notes and next-step actions.
• Feedback Loop: Flag trends and pain points to product and support teams to help us iterate Onboard faster.
• Target Achievement: Meet or exceed daily/weekly outreach goals, balancing quantity with quality.

Your typical day:

This is a temporary, non-exclusive role; perfect if you’re balancing other commitments. While flexibility is yours, we do have clearly defined service level expectations that are essential for success in this position.

• Make 10–15 outbound calls per day, plus up to 30 WhatsApp follow-ups.
• Verify user documentation per set guidelines and escalate any discrepancies.
• Maintain ≥95% data accuracy in CRM notes.
• Suggest improvements to scripts and workflows based on real-time insights.

You’d Be an Ideal Fit If You Have:

• 1+ year in a call centre, customer service, or verification role
• Exceptional verbal & written communication skills
• Highest level of attention to detail during calls and note-taking
• Comfort with CRM systems, spreadsheets, and WhatsApp
• Ability to thrive within structured call schedules

You’d Be an Even Better Fit If You Have:

• Prior contract-based or fintech experience
• Strong independent work ethic with a keen sense of when to loop in teammates
• History of handling sensitive user verifications and escalations

Why Join Us?

• Structured work schedule to maintain work-life balance.
• Opportunity to contribute to a growing team with a user-focused approach.
• Hands-On Impact, where your feedback drives product updates and real-world improvements.
• Competitive compensation based on experience and performance.

If you are a proactive communicator with strong follow-up skills and the ability to manage calls efficiently, we’d love to hear from you!