About Bakkt:
Bakkt is architecting the future of finance, fueling a revolutionary “finternet” built on the transformative power of cryptocurrency. We’re unlocking novel avenues for accessing, trading, and engaging with digital assets, forging a more interconnected and efficient financial ecosystem for individuals and institutions alike. Join us at the vanguard of this groundbreaking evolution!
The Opportunity:
As a Market Operations Specialist 4 on the Custody Operations team, you will monitor and support products and services relating to Bakkt’s institutional custody platform for digital asset markets. You will work closely with our Risk, Security Engineering and Blockchain teams to monitor, support, plan, and test Bakkt’s proprietary systems.
Responsibilities :
- Provide front-line real time monitoring of Bakkt digital asset custody systems and support to all Bakkt institutional custody customers
- Produce daily periodic operations and risk reports, surveille custody systems, document and update internal procedures, and record customer queries
- Monitor the health and usage of all systems and counterparties and escalate high priority issues to appropriate personnel
- Onboard and train new customers and resolve customer issues on an ongoing basis
- Communicate and develop product strategy based on market competition, regulatory considerations, and customer demand
- Resolve system anomalies by understanding proprietary custody and back-office support systems
- Provide operational feedback and enhancement requests to development team for Bakkt internal systems
- Provide quality assurance testing of new system functionality and support ongoing tests of system back-up capabilities
- Perform back testing to improve custody system functionality and performance
Requirements:
- Bachelor’s Degree with 5+ years of work experience in an operations, crypto, or technical role
- Must be able to independently operate and make decisions in complex situations
- Very strong problem-solving and analytical skills
- Strong communication skills
- Strong understanding of risk
- Strong technical skills; software development life cycle knowledge
- Understanding of distributed ledger technology, specifically public blockchains like Bitcoin
- Must be self-directed and be able to work within a team environment
- Strong interpersonal skills and a friendly, professional telephone manner
- A security first mindset with strong attention to detail and ability to perform under stressful situations
If you’re a highly motivated and ambitious individual looking to kickstart your career in a dynamic startup environment that’s shaping the future of finance, we encourage you to apply!
