We are seeking an experienced Lead DevOps to lead our DevOps team of 6 engineers supporting 7 SaaS products across multi-tenant and single-instance deployments. This strategic role combines technical leadership, and infrastructure evolution while maintaining strict separation of duties through controlled production access.
Reporting to: Global Head of Operations
Team Size: 6 DevOps Engineers
Products Supported: 7 SaaS Applications (Multi-tenant & Dedicated instances)
KEY RESPONSIBILITIES
Team Leadership & Management
- Lead, mentor, and develop a team of 6 DevOps engineers
- Manage project prioritization and resource allocation across 7 SaaS products
- Foster a culture of security-first DevOps practices and continuous improvement
- Collaborate closely with Head of Engineering, Tech Leads, and Level 2 Support teams
Infrastructure & Technical Strategy
- Drive strategic evolution of AWS-based infrastructure architecture
- Oversee Kubernetes clusters management using Flux GitOps workflows
- Lead Infrastructure as Code initiatives using Terraform
- Design and implement scalable solutions for both multi-tenant and single-instance deployments
- Ensure high availability, disaster recovery, and performance optimization
Security Governance & Compliance
- Participate to SOC 1, SOC 2, and ISAE 3000 compliance frameworks
- Participate to security audit processes including coordination of penetration testing
- Establish and maintain security monitoring, incident response, and threat detection capabilities
Governance & Risk Management
- Implement robust change management and approval workflows
- Establish monitoring and alerting systems for proactive issue detection
- Create and maintain documentation for all processes and procedures
Stakeholder Collaboration
- Interface effectively with executive leadership on infrastructure strategy and security posture
- Provide technical guidance and support to product development teams
- Coordinate with Support Level 2 for escalations and production issues
- Communicate complex technical concepts to non-technical stakeholders
REQUIRED QUALIFICATIONS
Technical Expertise
- 5+ years of DevOps/Infrastructure engineering experience
- 3+ years in a leadership or senior technical role
- Expert-level knowledge of AWS services (EC2, EKS, RDS, Lambda, CloudFormation, etc.)
- Strong experience with Kubernetes orchestration and Flux GitOps
- Proficiency in Terraform for Infrastructure as Code
- Solid understanding of CI/CD pipelines, monitoring, and observability tools
Security & Compliance
- Proven experience with SOC 1, SOC 2, and/or ISAE 3000 audit processes
- Knowledge of security frameworks, penetration testing coordination, and vulnerability management
- Understanding of compliance requirements for SaaS environments
- Experience with security tooling and automated security scanning
Leadership & Soft Skills
- Demonstrated ability to lead and develop technical teams
- Strong project management skills with experience in prioritization and resource allocation
- Excellent communication skills for technical and business stakeholders
- Experience working in fast-paced SaaS environments
PREFERRED QUALIFICATIONS
- Experience with multiple cloud providers and hybrid cloud architectures
- Background in enterprise SaaS security and compliance
- Knowledge of regulatory frameworks (GDPR, etc.)
- Experience with security incident response and forensics
WHAT WE OFFFER
- Opportunity to shape infrastructure strategy for growing SaaS platform
- Leadership role with direct impact on product security and reliability
- Collaborative environment working with senior engineering leadership
- Professional development opportunities in cutting-edge DevSecOps practices
- Competitive compensation and benefits package
Success Metrics
- Team Performance: DevOps team productivity and professional development
- Infrastructure Reliability: System uptime and performance metrics
- Security Posture: Reduction in security incidents and faster response times
- Stakeholder Satisfaction: Positive feedback from engineering teams and executive leadership
