KYC Fulfilment Officer (Compliance) – (2 year contract – Renewable)

About Matrixport:

Founded in 2019, Matrixport is a global hub for cryptocurrency financial services. Valued at more than US$1 billion, the company, through its subsidiaries, holds regulatory licenses across major markets, including Singapore, Hong Kong, Switzerland, the United Kingdom, and the United States. Matrixport operates seven offices worldwide, manages more than US$7 billion in assets under management and custody, processes more than US$7 billion in monthly trading volume, and has paid out more than US$2 billion in interest to date. Its suite of digital asset financial solutions is designed to help clients maximize capital efficiency and achieve sustainable asset growth.

Through its local subsidiaries, Matrixport has received trust or company service provider and money lender licenses in Hong Kong, as well as a FINMA asset management license in Switzerland. The company operates as an appointed representative in the United Kingdom, is registered as a money services business in the United States, and is a member of Switzerland’s FINMA SRO-VFQ. In Singapore, its subsidiary Fly Wing holds a Major Payment Institution license from the Monetary Authority of Singapore. Matrixport has been named by CB Insights as one of the “50 Most Promising Blockchain Companies,” included in the Hurun “2024 Global Unicorn List,” and recognized as a fintech unicorn in Singapore in 2025.

For more information, visit www.matrixport.com

Why Join Us:

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

About the role:

The Fulfilment Officer plays a pivotal role in the client lifecycle, beginning with onboarding.

Acting as the primary point of contact for account opening matters and working closely with

internal and external stakeholders, the role is instrumental in supporting and driving

business growth. The position is based in Malaysia.

Job Responsibilities:

• Collaborate with business partners to onboard clients globally, ensure timely and smooth client onboarding process
• Provide updates to clients regarding their account opening status
• Work with client to obtain KYC required docs, ensure all documentation and administrative work relating to each client’s application is completed in an accurate and prompt manner
• Work in fast pace, dynamic environment while maintaining professionalism with customers and all stakeholders
• Contribute to continuous improvement process: Share issues across the team and propose corrective and preventative actions followed by actions plans and ensuring optimal level of Customer Service required.
• Demonstrate accountability and ownership of tasks as well as strong attention to details
• Assist in ad hoc projects or tasks as assigned by the supervisors
• Successful candidate will be provided with on-the-job training, gain exposure to client onboarding process and regulatory requirements, as well as develop an understanding of cryptocurrency and blockchain industry

Job Requirements:

• University degree in Accountancy, Business, Economics, Commerce, Law, or a related discipline
• At least 1 year of relevant experience in fulfilment or KYC/CDD, gained from financial institutions (e.g. banks, securities firms, crypto exchanges or trading platforms, etc.) or professional firms (e.g. CPAs, law firms, company secretaries, etc.)
• Strong interest in cryptocurrency and blockchain industry
• Fluent in English and Chinese
• Self-driven with a strong sense of accountability and ownership
• Excellent attention to detail
• Strong communication and interpersonal skills
• Ability to meet tight deadlines without compromising on work quality

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Policy. <https://www.matrixport.com/privacy-candidate>