About Matrixport:
Founded in 2019, Matrixport is a global digital asset financial services platform bridging traditional finance and the digital asset ecosystem through technology and regulatory compliance. The company has grown into a unicorn with a valuation exceeding US$1 billion. Matrixport and its subsidiaries maintain a licensed and regulated footprint across major financial centres, including Singapore, Hong Kong, Switzerland, the United Kingdom, and the United States. Matrixport manages over US$7 billion in assets and offers institution-grade services spanning custody, wealth and yield management, structured products, and trading solutions. The firm focuses on building secure, compliant, and scalable digital financial services for global clients.
Why Join Us
At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.
ABOUT THE ROLE
Responsibilities
- Provide day-to-day IT desktop support to internal users, including laptops, operating systems, office software, and common peripherals.
- Assist with the installation, configuration, and maintenance of Windows and macOS devices.
- Support basic office IT infrastructure, including network connectivity, printers, and meeting room equipment.
- Assist with basic operation and maintenance of Linux systems, including routine tasks and access management.
- Support basic firewall configuration, maintenance, and daily checks under guidance.
- Assist in implementing and maintaining basic IT security measures, including account access control, endpoint security, and security best practices.
- Handle IT-related requests through the ticketing system and follow up until resolution.
- Support IT onboarding and offboarding processes, including device and account setup and recovery.
- Maintain basic IT asset records and assist with inventory management.
- Provide support for other IT and infrastructure-related tasks as required.
Qualifications
- Bachelor’s degree or above in Computer Science, Information Technology, or a related discipline.
- Fresh graduates or candidates with 1–2 years of IT support / desktop support experience are welcome.
- Familiar with Windows and macOS operating systems and common troubleshooting scenarios.
- Basic knowledge of Linux systems and common commands.
- Basic understanding of firewalls and their general concepts; able to perform simple configuration or troubleshooting under guidance.
- Basic understanding of network security protocols and concepts, such as TCP/IP, HTTP/HTTPS, and VPN.
- Good command of Mandarin for daily communication with internal stakeholders; Cantonese or English proficiency is a plus.
- Strong sense of responsibility, good service mindset, and willingness to learn.
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