IT Support Specialist

About Matrixport

Founded in 2019, Matrixport is a global hub for cryptocurrency financial services. Valued at more than US$1 billion, the company, through its subsidiaries, holds regulatory licenses across major markets, including Singapore, Hong Kong, Switzerland, the United Kingdom, and the United States. Matrixport operates seven offices worldwide, manages more than US$7 billion in assets under management and custody, processes more than US$7 billion in monthly trading volume, and has paid out more than US$2 billion in interest to date. Its suite of digital asset financial solutions is designed to help clients maximize capital efficiency and achieve sustainable asset growth.

Through its local subsidiaries, Matrixport has received trust or company service provider and money lender licenses in Hong Kong, as well as a FINMA asset management license in Switzerland. The company operates as an appointed representative in the United Kingdom, is registered as a money services business in the United States, and is a member of Switzerland’s FINMA SRO-VFQ. In Singapore, its subsidiary Fly Wing holds a Major Payment Institution license from the Monetary Authority of Singapore. Matrixport has been named by CB Insights as one of the “50 Most Promising Blockchain Companies,” included in the Hurun “2024 Global Unicorn List,” and recognized as a fintech unicorn in Singapore in 2025.

For more information, visit www.matrixport.com

Why Join Us

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

ABOUT THE ROLE

Responsibilities

• Provide day-to-day IT desktop support to internal users, including laptops, operating systems, office software, and common peripherals.
• Assist with the installation, configuration, and maintenance of Windows and macOS devices.
• Support basic office IT infrastructure, including network connectivity, printers, and meeting room equipment.
• Assist with basic operation and maintenance of Linux systems, including routine tasks and access management.
• Support basic firewall configuration, maintenance, and daily checks under guidance.
• Assist in implementing and maintaining basic IT security measures, including account access control, endpoint security, and security best practices.
• Handle IT-related requests through the ticketing system and follow up until resolution.
• Support IT onboarding and offboarding processes, including device and account setup and recovery.
• Maintain basic IT asset records and assist with inventory management.
• Provide support for other IT and infrastructure-related tasks as required.

Qualifications

• Bachelor’s degree or above in Computer Science, Information Technology, or a related discipline.
• Fresh graduates or candidates with 1–2 years of IT support / desktop support experience are welcome.
• Familiar with Windows and macOS operating systems and common troubleshooting scenarios.
• Basic knowledge of Linux systems and common commands.
• Basic understanding of firewalls and their general concepts; able to perform simple configuration or troubleshooting under guidance.
• Basic understanding of network security protocols and concepts, such as TCP/IP, HTTP/HTTPS, and VPN.
• Good command of Mandarin for daily communication with internal stakeholders; Cantonese or English proficiency is a plus.
• Strong sense of responsibility, good service mindset, and willingness to learn.

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