IT Specialist

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

Role Summary

We’re looking for an IT Support Specialist to join our Cyprus office and provide high-quality, service-oriented IT support across eToro’s global organization. This is a hands-on role combining day-to-day end-user support (hardware, Windows/M365, and general troubleshooting) with the opportunity to take ownership of projects and automation initiatives as you ramp up.

In your first months, you’ll learn eToro’s environment through structured onboarding, working with a global ticket pool and gradually expanding your access and responsibilities. You’ll also support operational needs tied to office growth and the transition to our new building, including workstation setup and office migration activities.

As you progress, you’ll contribute to initiatives such as Microsoft 365 improvements, scripting/automation (e.g., PowerShell), security-related projects, and system migrations—working closely with the local IT team and global stakeholders.

We’re looking for someone who thrives in a fast-paced environment, takes ownership beyond their immediate location, communicates clearly, and is known for being reliable and collaborative.

What will you be doing?

• Diagnose and resolve IT issues related to connectivity, servers (VM and cloud), email, antivirus, and operating systems.
• Manage users, identities, and permissions across Active Directory, Azure AD, Microsoft 365, G-Suite, and Terminal Services.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and license management.
• Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
• Automate routine IT tasks and processes using scripting and automation tools (e.g., PowerShell, Python, MS Power Automate).
• Monitor, troubleshoot, and resolve incidents and service requests while meeting SLAs and providing clear status updates.
• Identify recurring issues and trends, gather data and evidence, and collaborate with the team to implement long-term solutions.
• Create, maintain, and improve technical documentation and end-user knowledge articles.
• Provide support to local and remote employees across multiple locations.
• Work with vendors and suppliers to procure hardware, software, and IT services.
• Monitor and manage company IT resources efficiently, ensuring availability and reliability.
• Stay up to date with industry trends, tools, and best practices, and proactively recommend improvements.
• Utilize and manage the Freshservice platform, including ticket handling, workflows, and knowledge base usage.

• 2-4 years of hands-on experience in an IT support, IT operations, or IT services role.
• Strong scripting and automation skills (e.g., PowerShell, JSON, Python).
• Proven experience supporting mixed environments, including Windows, macOS, networking, and basic security concepts.
• Experience managing cloud and virtualized environments.
• Hands-on experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, and security/compliance fundamentals.
• Solid understanding of networking protocols and concepts.
• Excellent problem-solving skills with the ability to work independently and collaboratively.
• Strong communication skills and a service-oriented mindset.
• Ability to manage multiple tasks and priorities in a fast-paced, global environment.
• Highly organized, proactive, and customer-focused.
• Hands-on experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, and security/compliance basics.