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Act as the primary IT support resource for the Denver office including all Audio/Visual/Conference room and general IT equipment
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Provide “white glove” service to support Executives as well as events in the office including board meetings, department all-hands meetings, and customer events
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Diagnose and resolve hardware, software, and networking issues through phone, email and chat
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Log and track tickets in the IT Service Management (ITSM) system and ensure timely resolution of issues
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Perform minor repairs to equipment and arrange for other servicing needs
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Maintain systems, applications, security, and network configurations
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Support and manage integration with other Enterprise software utilized by the organization
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Support PC hardware components, desktop operating system software, and application software
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Maintain up-to-date documentation of support procedures and knowledge base articles to promote self-service and knowledge sharing
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Execute upgrades, patches, new applications, and equipment implementation
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Identify and report system issues to vendors; monitor and test resolution of those issues sent to vendors
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Monitor, update, and remediate issues with various types of security software
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Assist in maintaining inventory records and documentation for equipment
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Develop and provide user training for basic hardware and software use
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Maintain open communication and a positive working relationship with staff
Perform other technical duties as assigned
