IT Front Office Support – Global Market

Company Description

Talan is an international consulting and technology expertise group that accelerates its clients’ transformation through innovation, technology, and data. For over 20 years, Talan has been advising and supporting companies and public institutions in implementing their transformation and innovation projects in France and internationally.

Present on 5 continents, in 20 countries, the Group, Great Place To Work certified, with more than 7,000 employees, aims to achieve a turnover of one-billion-euro by the end of 2025.

With its research and innovation Centre, Talan puts innovation at the heart of its development and intervenes in the technological mutation sectors, such as Artificial Intelligence, Data Intelligence, Blockchains, to avail the growth of major groups and mid-cap companies through a committed and responsible approach.

By placing “Positive Innovation” at the heart of its strategy, the Talan Group is convinced that it is by serving people that technology amplifies its potential for society.

Job Description

Are you looking to join a company at the forefront of innovation and transformation? Look no further than Talan!

We are seeking a talented Front Office IT Support Analyst to join our Global Markets Support team. The ideal candidate will have strong knowledge of financial products and workflows, with a passion for supporting traders and enhancing critical trading applications.

As a member of our team, you will work directly with trading desks and IT teams, providing first-line support on trade execution, booking, pricing, P&L, and risk management systems. You will have the chance to contribute to system enhancements, troubleshoot production issues in real-time, and ensure smooth operations on the trading floor.

Role and responsibilities

• Provide Level 1 functional and technical support for Front Office trading applications across Equity, Credit, Rates, FX, and Commodities.
• Respond to trader inquiries, resolve incidents quickly, and escalate issues where needed.
• Build strong relationships with trading desks and act as the first point of contact for system issues.
• Gather and document business requirements for new features and system enhancements.
• Perform functional testing of new releases, bug fixes, and system updates.
• Liaise with IT Development teams locally and globally to ensure timely delivery of fixes and enhancements.
• Monitor system performance to proactively identify and address issues impacting user experience.
• Provide status updates and maintain clear communication with stakeholders and management.

If you are an IT FO Support Analyst with strong communication skills and a passion for front-office systems, we encourage you to apply and grow your career in a fast-paced, dynamic environment.

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Qualifications

• Bachelor’s or Master’s degree in Finance, Computer Science, or related field.
• 3-5 years of experience as an IT Business Analyst or Support Analyst in a Front Office trading environment (Equities, Credit, Rates, FX, or Commodities).
• Strong knowledge of financial products and trade workflows: derivatives, structured products, repos, TRS, bonds, CLOs, etc.
• Hands-on experience with trading systems (Fidessa, Markitwire, Sophis, Dash, or similar) and knowledge of P&L and risk management tools.
• Ability to perform functional testing (UAT, regression, bug fixes) and translate business requirements into clear technical specifications.
• Solid understanding of SQL and ability to perform data analysis (queries, joins, troubleshooting).
• Strong interpersonal and communication skills with the ability to build trust with traders and front-office stakeholders.
• Demonstrated ability to multi-task and prioritize in a high-pressure, fast-paced trading floor environment.
• Knowledge of Agile practices and methodologies is a plus.

Company’s Benefits

At Talan, we invest in our employees’ well-being and empower them with benefits, including:

• 💵 The salary range for this role is US$90,000 – US$105,000
• 💸401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD
• 🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.