Implementation Support Engineer
Location: U.S. or International
About LISNR
LISNR powers contactless, secure data transmission using ultrasonic audio. As we scale globally across mobility, transit, and fintech, we’re expanding our Customer Success and Implementation capacity to ensure high-performance deployment and client satisfaction in our core markets: India, LATAM, Europe, and North America.
Role Summary
The Implementation Engineer is a strategic member of the Customer Success team, responsible for delivering high-impact LISNR implementations across global markets. This role will directly support technical onboarding, configuration, and delivery of our SDK and platform technologies across diverse customer environments.
The ideal candidate will combine strong technical skills with a consultative mindset, demonstrating the ability to serve both pre- and post-sale functions, particularly in fast-paced, cross-functional enterprise environments. This role is key to accelerating customer time-to-value, enabling local execution, and supporting scalable growth globally.
Core Responsibilities
Implementation Delivery & Technical Enablement
- Own technical onboarding, deployment guidance, and post-integration support across prioritized markets.
- Guide customers and partners through configuration, implementation, and testing of LISNR technology (including SDKs across mobile, desktop, and embedded environments).
- Deliver implementation plans that align with regional nuances (India, LATAM, EU) and LISNR’s product-market fit.
Pre-Sales Technical Support (Selective)
- Participate in discovery, prototyping, or lightweight proof-of-concept builds to support Commercial and Product teams in closing high-impact deals.
- Consult during pre-sale to align technical feasibility and integration strategy.
Cross-Functional Collaboration
- Act as the bridge between Customer Success, Sales, and Product to define and document environment-specific needs, edge cases, and implementation insights.
- Contribute to internal documentation and reusable playbooks to support international scale and knowledge continuity.
Client Engagement & Lifecycle Support
- Serve as a technical point of contact throughout the post-sale lifecycle; ensure smooth handoffs, issue resolution, and stakeholder alignment.
- Rotate onsite (where required) to support deployments and collaborate with offshore or agency-based implementation teams.
Product Feedback & Innovation
- Capture learnings from global deployments to inform roadmap prioritization and future product features.
- Offer recommendations on optimizing implementation tooling and internal processes for global scale.
Requirements
Technical Skills
- Hands-on experience with mobile platforms including iOS and Android.
- Proficient in reading and writing code in Python, Java, or Objective-C (basic prototyping or debugging experience ideal).
- Strong grasp of APIs, SDK integration patterns, mobile device hardware constraints, and signal behavior.
Experience
- 5+ years in a customer-facing technical implementation or solutions engineering role.
- Proven ability to support international deployments and cross-cultural communication.
- Experience working with SDK-based software integrations and/or digital fare collection, fintech, or mobility platforms is a plus.
Soft Skills
- Highly detail-oriented, self-starter, and adaptable to fast-paced startup environments.
- Clear communicator with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Comfortable managing ambiguity and helping structure repeatable implementation success across diverse geographies.
Bonus Attributes
- Experience with international agency or contractor collaboration models.
- Hands-on experience with desktop environments (Windows and Linux).
- Understanding of offline SDK behavior, embedded systems, or contactless ticketing is a plus.
- Bilingual or multilingual capability (especially Spanish, Hindi) preferred for global coverage.
Travel & Work Structure
- Willingness to travel up to 90%, including potential international travel to support implementation partners or site visits (e.g., India, Africa, LATAM).
- Remote-first culture with preference for overlap across key time zones (U.S. Eastern, GMT, IST).
Education
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- Certifications in systems integration, mobile platforms, or network security are a plus.
LISNR INC. reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
