Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.

Meet the Team

Join our team as a Collections Analyst, a key role dedicated to driving operational excellence within Accounts Receivable. You will be responsible for managing a diverse portfolio, ensuring efficient collections, and maintaining strong customer relationships to protect the company’s bottom line.

Your Impact

In this role, you will directly impact our financial performance by reducing DSO and proactively managing credit exposure. You will serve as a strategic partner to the business, resolving billing discrepancies and ensuring all collection activities align with our global financial policies and compliance standards.

Responsibilities:

• Portfolio management in Dolar and Mexican pesos – Maintain delinquency across A/R aging buckets as per industry benchmark and as per guidance from the Collections Manager.
• Timing and Accurate billing in customer portals (Ariba, Adquira etc)
• Accurately forecast cash at the beginning of each month and share progress every week with the Collection Manager.
• Control and reconcile withholding taxes balances
• Perform review & release orders accurately – daily.
• Adherence to Cisco’s process and policies, while meeting the country’s compliance requirements of the assigned base.
• Monitor the issuance of invoices and payment complements in Mexico, collaborating with IT to resolve any issues.
• Review credits and initiate refunds for Mexico accounts.
• Engage and build relationships with Customer’s A/P department.
• Engage with cross functional teams i.e. Sales, CLO (customer service), SSF (Finance) and Others to drive issue resolution & resolve disputes for the customers in a timely and effective manner.
• Deliver periodic management reports and/or Ad hoc reports to key stakeholders.
• Willings to work during weekends to support weekend order release duties and/or other duties assigned by the Collections Manager during Month/Quarter end.

Minimum Qualifications

• University Graduate (Finance/Accounting and/or Math)
• 3+ years’ experience working in Invoice to Cash space (Collections, Accounts Receivable).
• Experience in managing portfolios in Dolar and Mexican pesos
• Good communication skills (written and verbal) in English & Spanish
• Experience with ERPs (Oracle preferred)
• Advanced Excel skills

Preferred Qualifications

• Strong inter-personal skills & ability to take logical decisions under pressure.
• Good problem-solving skills & ability to report clearly on performance
• Great teammate but also able to work on projects alone
• Strong analytical & time management skills
• Experience with High Radius

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.