About BIT:
BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.
The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.
BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.
For more information, visit www.bit.com
Why Join Us:
At BIT, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.
About the Role:
We are looking for an experienced HR Business Partner to support and partner with three key business units — Sales, Customer Service, and User Operations. This is a hands-on role that requires someone who can navigate a fast-paced, high-growth environment while delivering practical HR solutions that drive business performance.
Job Responsibilities:
- Serve as the dedicated HRBP for the Sales, Customer Service, and User Operations departments, partnering closely with department heads to understand their people needs and business objectives
- Act as a trusted advisor to business leaders on HR matters including talent management, organisational development, performance management, and employee relations
- Drive end-to-end recruitment for the supported business units, including sales roles, customer service positions, and user operations functions across different levels
- Analyse workforce needs and develop headcount plans to meet current and future talent requirements across the three business units
- Build and maintain strong relationships with department heads to proactively identify and address people-related challenges
- Analyse HR metrics and trends across the supported departments to identify opportunities for improvement and develop strategies to enhance team effectiveness
- Support performance management cycles including goal setting, mid-year reviews, and year-end assessments for the supported business units
- Lead and support change management initiatives that foster a culture of continuous improvement and innovation
- Handle employee relations matters within the supported departments in a fair, consistent, and timely manner
- Ensure compliance with local labour laws and company policies
- Collaborate with HR colleagues to share best practices and contribute to the overall HR strategy of the organisation
Job Requirements:
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Minimum 5 years of experience as an HR Business Partner or HR Generalist, with at least 2 years supporting sales, customer service, or operations functions
- Proven hands-on recruiting experience across Sales, BD, Customer Service, and Operations roles
- Strong knowledge of Singapore employment laws and HR best practices
- Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels
- Strategic thinker with strong problem-solving abilities and a track record of driving HR initiatives aligned with business objectives
- Strong analytical skills with the ability to leverage data to make informed HR decisions
- Comfortable working in a fast-paced, high-growth environment with multiple priorities and tight timelines
- Prior experience in the digital assets, fintech, or crypto industry is a plus
- Proficiency in both English and Mandarin is preferred given the regional scope of the role
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